Software Engineer II, Global Servicing Technology

Software Engineer II, Global Servicing Technology American Express - 4.1 Sunrise, FL Job Details Full-time $89,250 - $150,250 a year 2 hours ago Benefits Paid parental leave Visa sponsorship Health insurance Dental insurance Parental leave Vision insurance Life insurance Retirement plan Qualifications Spring Boot TensorFlow RDBMS Computer Science Data lake Cassandra Software design SQL databases PyTorch ETL pipeline development 5 years MongoDB Scalable systems Microservices Technical solutions implementation Analysis skills Implementing web services PostgreSQL Scalability Regression analysis Kafka Clustering Machine learning libraries Senior level AI Cross-functional collaboration Machine learning frameworks Cross-functional communication Full Job Description Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. As part of our email and chat platforms, we're integrating next-generation Agentic AI systems in servicing that can reason, plan, and act autonomously in complex, real-world environments. This role is for engineers who want to work to building smart solutions for digital channels including but not limited to email and chat. The successful candidate for this role will be responsible for developing and implementing cutting-edge scalable intelligent solutions. You will collaborate with cross-functional teams to design, develop, and deploy highly scalable and fault tolerant services, applications and models that drive innovation and enhance efficiency in customer servicing space. We are seeking a highly skilled and experienced Software Engineer II with expertise in Python, AI/ML, Cloud & Big data/RDBMS/NoSQL to join our team. Degree in Computer Science with 5+ years in experience. Experience in designing & developing API, services, ETL applications, Micro services-based architecture using frameworks like Spring Boot or Vertx. Hands-on experience with Kafka. Good knowledge and hands on experience in RDBMS and NoSQL databases such as Oracle, MSSQL, PostgreSQL, MongoDB, Casandra. Proficient in

Programming Languages:

Java, Vertx & Reactive framework and Python and others. Proficient in writing clean and efficient code to implement machine learning algorithms. Deep understanding of various machine learning algorithms such as regression, classification, clustering, and deep learning. Familiarity with popular ML frameworks such as TensorFlow, PyTorch, or scikit-learn.

Big Data Platform Proficiency:

Skilled in working with Big Data platforms and Big Data lakes. Expertise in

RESTful APIs:

Understanding of RESTful principles and experience in designing and implementing RESTful APIs for microservices communication.

Continuous Learning:

Commitment to staying updated with industry trends. Ability to effectively communicate technical concepts to both technical and non-technical audiences. Should have excellent problem-solving and analytical skills. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit out Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.