Embedded Software Engineer 1 (Connectivity & Product Support)

Location:

Mossville, IL Schedule:

Full-Time, Onsite, First Shift Compensation:

$41-$45/hr + benefits

Duration:

12-Month Contract (high likelihood of extension) Overview We are seeking an Embedded Software Engineer 1 to support connectivity, telematics, and product support initiatives for connected equipment. This role focuses on troubleshooting technical issues, reviewing machine data, supporting dealers and customers, and resolving connectivity concerns through a structured ticketing process. The ideal candidate has a strong technical troubleshooting mindset, electrical aptitude, and the ability to work through complex machine, communication, and connectivity issues. This opportunity is open to both recent graduates and early-career engineers, as well as experienced technical professionals with relevant industry backgrounds. Responsibilities Investigate and resolve escalated connectivity and telematics support tickets. Analyze device and machine data to identify root causes of reported issues. Review electrical schematics, wiring diagrams, and technical documentation. Support dealers and customers with troubleshooting and diagnostic activities. Collaborate with engineering and service teams to resolve complex technical issues. Escalate issues when necessary while developing the expertise to independently drive resolution. Document troubleshooting activities, findings, and corrective actions. Utilize various diagnostic tools and available data sources to support investigations. Participate in testing, validation, and verification activities related to connected systems and devices. Required Qualifications Associate's or Bachelor's degree in Electrical Engineering, Engineering Technology, Mechanical Engineering, Automotive Technology, Computer Engineering, or a related technical field. Strong troubleshooting and problem-solving skills. Ability to read and interpret electrical schematics. Strong technical communication skills. Ability to think through problems independently and make sound technical decisions. Preferred Qualifications Telematics experience. Automotive, diesel, engine, or off-highway equipment experience. Product support, service engineering, or technical support experience. Field service experience. Diagnostic and testing experience. Electrical troubleshooting experience. Familiarity with communication protocols such as J1939, Ethernet, or Modbus. Experience with network analysis tools such as Wireshark. Experience working with connected devices, machine controls, or vehicle systems. What We're Looking For Strong electrical and troubleshooting aptitude. Someone who enjoys solving real-world technical problems. Ability to walk through schematics and diagnostics with customers or dealers. Comfortable working across support, engineering, and product teams. Strong critical thinking skills and the ability to think off the cuff. A technically curious individual who can grow into a subject matter expert and reduce the need for escalations. Interview Process One-round interview. Combination of technical screening and behavioral (STAR-format) questions. Focus on troubleshooting methodology, technical communication, diagnostics, schematics, and problem-solving approach. #LI-DO1 #INDOEM