Bachelor's degree in Computer Science, Mathematics, Engineering, or related field 7+ years of experience working with large enterprise frameworks 7+ years of hands-on AWS Cloud experience 3+ years of hands-on Amazon Connect experience 3+ years of experience with Node.js, Python, or Java 3+ years of experience designing call routing and messaging Strong AWS Cloud and Amazon Connect development experience Extensive experience with IVR, ACD, skill-based routing, and live chat Experience gathering, reviewing, and documenting requirements Experience creating process-flow documentation Experience with Lambda, Lex, conversational bots/NLP, Kinesis Streams, Glue, VPC, SNS, AppSync, EventBridge, Kinesis Firehose, DynamoDB Streams, Service Catalog, and Kinesis Data Analytics Strong verbal, written, and interpersonal communication skills
Preferred Experience:
Prior federal government experience Experience working independently and within team environments Strong understanding of change management and testing practices Experience supporting high-availability systems Ability to work in a fast-paced, deadline-driven enterprise environment