Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
Hands-on experience with Cognigy.

AI and NICE CXone / NICE Mpower Agentic AI solutions.

Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
Experience with voice bot / chatbot design for customer service and contact center workflows.
Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
Exposure to Gen

AI / LLM

platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI. Design, develop, and customize Cognigy.

AI and NICE CXone Agentic AI conversational solutions.

Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
Develop AI-powered virtual agents for voice and digital customer interaction channels.
Integrate Cognigy.

AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.

Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.
Work with architects
Cognigy.

AI Platform

NICE CXone / NICE Mpower / Agentic AI
NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI
REST APIs, Webhooks, JSON, XML
JavaScript, Node.js, Python
Salesforce Agent Voice, ServiceNow, CRM integrations
Azure OpenAI / OpenAI GPT / Gen

AI / LLM

platforms

Git, DevOps, CI/CD tools Salary Range
$85,000
120,000 a year #LI-SP3 #LI-VX1

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