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Prism IT Global
AWS Connect Architect
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Job Description
AWS Connect Architect at Prism IT Global AWS Connect Architect at Prism IT Global in Mountain Lakes, New Jersey Posted in about 1 hour ago.
Type:
full-time Desired Competencies (Technical/Behavioral Competency) Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles. Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway. Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations. Experience integrating Connect with CRMs Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting. Experience with Kinesis streaming, call event logs, and analytics pipelines. Good knowledge of AWS security (IAM, roles, policies, encryption). Deployment experience using Terraform/CloudFormation and DevOps pipelines. Strong documentation, communication, and solution-design skills.
AWS Certifications:
Solutions Architect Associate/Professional, Developer Associate. Experience with AI/ML, Contact Lens, sentiment analysis, and analytics. Knowledge of WFM/WFO tools (e.g., Verint, NICE). Experience with monitoring and debugging using CloudWatch Insights and X-Ray. Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.