Desktop Applications Specialist 4.3 4.3 out of 5 stars Roseland, NJ 07068 $100,000
- $130,000 a year
- Full-time Connell Foley LLP 10 reviews $100,000
- $130,000 a year
- Full-time The Desktop Applications Specialist is responsible for supporting and maintaining the law firm's desktop software environment, with a particular focus on legal-specific applications.
The role ensures attorneys and staff can reliably use document management, case management, and productivity tools to deliver timely, high-quality legal services. Reporting Structure This position reports directly to the Vice President of Technology. Application Support & Administration Install, configure, and maintain desktop applications, including Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams), PDF tools (such as Adobe Acrobat and Kofax Power PDF), Document Management Systems (iManage). Time & billing tools like INTAPP. Manage application updates, patches, and version control across the firm. Maintain standard desktop images and application deployment packages. User Support & Training Serve as a primary point of contact for application-related issues and requests. Troubleshoot and resolve software problems, performance issues, and integration errors. Document common issues and solutions and maintain an internal knowledge base. Assist with onboarding and offboarding users from an application perspective. Configuration, Integration & Security Configure applications to align with firm policies, workflows, and security requirements. Work with IT leaders to test and roll out new applications, features, and integrations. Manage user roles, permissions, and security groups within key applications. Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies. Projects & Process Improvement Participate in technology projects, including software upgrades, migrations, and new system implementations. Analyze user feedback and usage patterns to recommend improvements in tools and workflows. Collaborate with vendors and consultants to resolve complex application issues and support projects. Contribute to documentation of firm-wide application standards, procedures, and guidelines. Education & Experience Associate or bachelor's degree in information technology, computer science, or related field preferred; equivalent experience will be considered. 2-5+ years of experience supporting desktop applications in a professional services environment; law firm experience is strongly preferred. Technical Skills Strong expertise with Microsoft Windows and Microsoft 365 in a business setting. Experience with at least one major legal Document Management System (such as iManage, NetDocuments, Worldox), with iManage strongly preferred. Experience with practice/case management and time/billing applications is a plus. Familiarity with remote access tools, virtual desktops, and mobile device integration. Basic understanding of networking concepts, Active Directory, and group policies. Soft Skills Excellent communication skills; able to explain technical concepts in user-friendly terms. Strong customer-service mindset with patience and professionalism in supporting attorneys and staff. Detail-oriented with strong organizational and documentation abilities. Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment. Discretion and professionalism in handling confidential and sensitive information. Work Environment & Schedule This is a full-time position that follows standard business hours, with occasional after-hours work required for maintenance, upgrades, or urgent issues. On-site presence is required (Roseland, NJ). Compensation $100,000
Exact compensation based on experience.
Pay:
$100,000.00
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
i
Manage:
3 years (Required)
Work Location:
In person
