Advance Your IT Career with a Growing Managed Service Provider Griffin Technology Group (GTG) is a locally owned Managed Service Provider (MSP) serving small and midsize businesses throughout Northeast Ohio. We pride ourselves on building lasting client partnerships through exceptional technology solutions, outstanding customer service, and a commitment to continuous improvement.

Location Requirement:

This is a full-time, in-person position based in Mentor, Ohio. Applicants must currently reside within a reasonable daily commuting distance of our Mentor office and be available to work onsite on a full-time basis. This position is not remote or hybrid, and relocation assistance is not available. This is an in-person, senior-level Tier 3 engineering role for someone who enjoys solving complex technical problems, leading infrastructure projects, and designing secure, scalable technology solutions for small and midsize businesses. You'll work across networking, servers, Microsoft 365, Azure, virtualization, cybersecurity, backup and disaster recovery, automation, and emerging technologies while serving as a senior technical resource for our NOC team and client partners. What You'll Do Serve as a Tier 3 escalation resource for complex infrastructure, network, cloud, security, and Microsoft 365 issues Design, implement, upgrade, and troubleshoot server, network, cloud, and hybrid environments Lead infrastructure projects, migrations, upgrades, and technology refresh initiatives from planning through successful completion Design and support Microsoft 365, Azure, Entra ID, Intune, Exchange Online, and hybrid identity environments Configure and troubleshoot firewalls, routing, switching, VLANs, VPNs, wireless networks, DNS, and DHCP Design and support VMware, Hyper-V, Proxmox, storage, backup, and disaster recovery solutions Perform advanced troubleshooting, root-cause analysis, and permanent remediation of recurring technical issues Support new-client technical discovery, infrastructure assessments, onboarding, and remediation Use PowerShell, RMM tools, automation, and AI-enabled technologies to improve efficiency, consistency, and service delivery Evaluate emerging technologies, including AI solutions, and identify practical opportunities to improve client environments and internal operations Develop technical standards, documentation, SOPs, and repeatable engineering practices Mentor NOC Technicians and provide technical guidance during complex escalations and projects Work directly with clients, vendors, and technology partners throughout projects and implementations What We're Looking For 5+ years of progressive IT infrastructure, systems administration, or engineering experience Experience supporting small and midsize business technology environments MSP or IT services experience strongly preferred Experience handling advanced technical troubleshooting and escalations Experience implementing infrastructure projects, migrations, or complex technical solutions Strong Microsoft 365, Windows Server, Active Directory, Entra ID, and Azure knowledge Strong networking experience including LAN/WAN, VLANs, VPNs, routing, switching, DNS, DHCP, wireless, and firewalls Experience with virtualization, backup/recovery, endpoint security, and hybrid/cloud environments Experience with Microsoft Intune and endpoint management Understanding of cybersecurity and infrastructure security best practices Strong documentation, organization, and client communication skills PowerShell, RMM, PSA, scripting, and automation experience highly valued Familiarity with AI-enabled business technologies, Microsoft Copilot, generative AI, workflow automation, or other emerging technology solutions is a plus Experience with technologies such as ConnectWise, SonicWall, Cisco, Netgear, Ubiquiti, VMware, Hyper-V, Proxmox, Datto, Axcient, Synology, SentinelOne , and similar SMB technologies is beneficial.

Travel:

Local client-site travel as required for projects, implementations, and technical support Who We Are Griffin Technology Group is a locally rooted IT company serving small and midsize businesses. We partner with our clients to plan, protect, and simplify their technology so they can focus on growing their businesses. We value people who take ownership, communicate clearly, solve problems thoughtfully, and continuously look for ways to make technology and the organization better.

Our Core Values are:

Excellence. Commitment. Innovation. Partnership. Transparency. Why Griffin Technology Group? We are building a team focused on excellence, accountability, innovation, partnership, and transparency. If you enjoy solving technical problems, helping others grow, and making a meaningful impact on clients and teammates alike, we'd love to talk with you. Griffin Technology Group is an Equal Opportunity Employer.

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person