Application Engineer

Job Overview Lockly Pro is seeking a detail-oriented and tech-savvy Application Engineer to serve as the primary technical bridge between our advanced smart hardware and our B2B clients. In this role, you will be responsible for the technical success of property management deployments, providing expert-level hardware/software integration support, and ensuring that our partners—ranging from student housing to commercial developers—maximize the utility of the LocklyOS ecosystem. You will play a critical role in pre-sales consultations, post-sales implementation, and the ongoing technical health of our key accounts.

Key Responsibilities Technical Implementation & Project Management:

Oversee hardware installation for large-scale security projects (e.g., multi-family housing, student residences). Conduct comprehensive site audits and generate detailed technical site reports to ensure infrastructure readiness. Manage software deployment, ensuring proper configuration of LocklyOS and seamless integration with existing property management systems

Sales Enablement & Training:

Develop and deliver technical training programs for internal sales staff, distribution partners, and end-users. Create detailed documentation, including 4DX scorecards and training outlines, to track deployment progress and partner proficiency.

Technical Support & Troubleshooting:

Serve as an escalation point for complex hardware and software issues. Diagnose and resolve system errors. Collaborate with the engineering team to relay field feedback for product improvement and bug fixes.

Strategic Operations:

Partner with Key Account Managers to support distribution channels and enterprise-level clients. Maintain a deep understanding of the electronic security industry, including smart locks, access control, and B2B sales operations. Lead PRO Customer Support and assist with customer service-related duties, ensuring a high-quality support experience for partners and end users, and helping drive timely resolution of inquiries and issues. Additionally, assist with escalations by leveraging advanced knowledge of products and services, as well as supporting data analysis and reporting to identify trends and improve performance.

Required Qualifications Experience:

3-5+ years of experience in technical application engineering, electronic security, or smart home technology.

Technical Expertise:

Proficiency in SaaS platforms, cloud-based access control systems, and B2B CRM tools.

Communication:

Exceptional ability to translate complex technical concepts for non-technical stakeholders (sales teams and clients).

Problem-Solving:

Proven track record of documenting software bugs and hardware failures with high precision.

Travel:

Willingness to travel to project sites for hardware commissioning and partner training as needed as well as to the NJ HQ office as needed. Preferred Skills Experience with B2B distribution models and channel management. Familiarity with property management software integrations. Strong project management skills, with the ability to manage multiple site deployments simultaneously.

Pay:

$75,000.00

• $90,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home

Work Location:

Hybrid remote in West Milford, NJ 07480 Application Engineer 2024 Macopin Road, West Milford, NJ 07480 Hybrid work $75,000

• $90,000 a year
• Full-time $75,000
• $90,000 a year
• Full-time Job Overview Lockly Pro is seeking a detail-oriented and tech-savvy Application Engineer to serve as the primary technical bridge between our advanced smart hardware and our B2B clients.

In this role, you will be responsible for the technical success of property management deployments, providing expert-level hardware/software integration support, and ensuring that our partners—ranging from student housing to commercial developers—maximize the utility of the LocklyOS ecosystem. You will play a critical role in pre-sales consultations, post-sales implementation, and the ongoing technical health of our key accounts.

Key Responsibilities Technical Implementation & Project Management:

Oversee hardware installation for large-scale security projects (e.g., multi-family housing, student residences). Conduct comprehensive site audits and generate detailed technical site reports to ensure infrastructure readiness. Manage software deployment, ensuring proper configuration of LocklyOS and seamless integration with existing property management systems

Sales Enablement & Training:

Develop and deliver technical training programs for internal sales staff, distribution partners, and end-users. Create detailed documentation, including 4DX scorecards and training outlines, to track deployment progress and partner proficiency.

Technical Support & Troubleshooting:

Serve as an escalation point for complex hardware and software issues. Diagnose and resolve system errors. Collaborate with the engineering team to relay field feedback for product improvement and bug fixes.

Strategic Operations:

Partner with Key Account Managers to support distribution channels and enterprise-level clients. Maintain a deep understanding of the electronic security industry, including smart locks, access control, and B2B sales operations. Lead PRO Customer Support and assist with customer service-related duties, ensuring a high-quality support experience for partners and end users, and helping drive timely resolution of inquiries and issues. Additionally, assist with escalations by leveraging advanced knowledge of products and services, as well as supporting data analysis and reporting to identify trends and improve performance.

Required Qualifications Experience:

3-5+ years of experience in technical application engineering, electronic security, or smart home technology.

Technical Expertise:

Proficiency in SaaS platforms, cloud-based access control systems, and B2B CRM tools.

Communication:

Exceptional ability to translate complex technical concepts for non-technical stakeholders (sales teams and clients).

Problem-Solving:

Proven track record of documenting software bugs and hardware failures with high precision.

Travel:

Willingness to travel to project sites for hardware commissioning and partner training as needed as well as to the NJ HQ office as needed. Preferred Skills Experience with B2B distribution models and channel management. Familiarity with property management software integrations. Strong project management skills, with the ability to manage multiple site deployments simultaneously.

Pay:

$75,000.00

• $90,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home

Work Location:

Hybrid remote in West Milford, NJ 07480