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Realign LLC
AWS Connect Engineer/ Architect-4
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Job Description
Parsippany, New Jersey 07005 Posted September 16th, 2026
Job Type:
Full Time Job Category:
IT Job Description Role
•AWS Connect Engineer/ Architect Location
•Parsippany, NJ
•
Hybrid Fulltime Essential Skills:
AWS Connect Engineer Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles. Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway. Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations. Experience integrating Connect with CRMs Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting . Experience with Kinesis streaming, call event logs, and analytics pipelines. Good knowledge of AWS security (IAM, roles, policies, encryption). Deployment experience using Terraform/CloudFormation and DevOps pipelines. Strong documentation, communication, and solution-design skills.
AWS Certifications:
Solutions Architect Associate/Professional, Developer Associate. Experience with AI/ML, Contact Lens, sentiment analysis, and analytics. Knowledge of WFM/WFO tools (e.g., Verint, NICE). Experience with monitoring and debugging using CloudWatch Insights and X-Ray. Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting. Required Skills Mobile Architect Performance Architect