Field Application Engineer (North America) WisLab EMS Fremont, CA Job Details Full-time $70,000

• $120,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Engineering development testing Linux support Multilingual Thermal control FPGA Firmware Equipment troubleshooting Master's degree Computer hardware System testing Customer relationship management Electrical Engineering Hardware diagnostics Linux administration Server hardware support

Full Job Description Company Summary:

WisLab EMS collaborates closely with our customers to transform their designs into volume products. Our support extends throughout the entire product lifecycle, ensuring our customers meet their own customers' expectations. In 2024, the company joined the Wistron Corporation for its expertise in manufacturing high-quality, complex products for the domestic market. As a global leader in AI, 5G, IoT, metaverse applications, electric vehicles, and Industry 4.0 automation, the company has invested millions to upgrade IT infrastructure, equipment, and automation at a new 126,000 sq. ft., ISO 8 particle controlled, Fremont, CA facility. We are committed to driving technological innovation and maintaining its leadership in the tech industry.

Job Summary:

We are seeking a customer-focused Field Application Engineer (FAE) to support our growing client base across North America. In this role, you will provide critical on-site and remote technical support for hardware and software solutions, conduct hands-on product testing, and partner with the sales team to deliver tailored solutions. This position requires frequent travel across the North American region to meet directly with clients and support on-site deployments. Key Responsibilities

• On-Site & Remote Technical Support:

  Travel to customer sites across North America to deliver hands-on hardware and software support, rapid troubleshooting, and issue resolution.

• Product Testing & Field Validation:

  Perform rigorous on-site and laboratory testing, troubleshooting, and root-cause analysis to ensure high product stability and performance.

• Technical Documentation & Client Insights:

  Draft technical documentation, site visit reports, and client requirement analyses with actionable recommendations.

• Pre-Sales & Solution Architecture:

  Collaborate with regional sales teams on technical feasibility assessments, system design, and customized solution planning.

• Customer Relationship Management:

  Lead regular technical exchanges, review meetings, and status updates to build strong, trusted partnerships with key North American accounts. Required Qualification

• Education:

  Bachelor's or Master's degree in Electrical Engineering (EE), Computer Science (CS), Computer Engineering, or a related technical discipline.
• 3-5+ years of hands-on experience in server hardware validation, technical support, or FAE roles specializing in enterprise x86 traditional servers or High-Density GPU servers (NVIDIA/AMD platforms).
• Technical Domain Expertise Knowledge of modern GPU server architectures (PCIe / SXM platforms, NVLink / NVSwitch topology, power & thermal management). Familiarity with server system management interfaces, including BMC, IPMI, Redfish, BIOS/UEFI, and platform firmware (CPLD/FPGA).
• Software & Diagnostics Proficient in Linux system administration (Ubuntu/RHEL) and command-line diagnostic tools. Hands-on experience with NVIDIA diagnostic suites (DCGM, Partner Diag) log collection, and testing procedures.

• Travel Expectation:

  Ability and willingness to travel domestically and internationally within North America (up to 30
• 50% travel, including valid passport/visa requirements).

• Communication Skills:

  Excellent written and verbal English communication skills, with a proven ability to explain complex technical issues clearly to both technical engineers and customers Preferred Qualification
• Direct experience with large-scale AI data center deployments, liquid cooling systems, or rack-scale solutions.
• Multilingual capabilities: Bilingual proficiency in Mandarin is a strong plus to streamline communication with global R D and quality teams.

Pay:

$70,000.00

• $120,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Language:

Chinese (Preferred) Vietnamese (Preferred)

Work Location:

In person