Job Title:

Senior Cvent Platform Administrator Location:

Foster City, CA 94404 (HYBRID, 3 days/week)

Duration:

18+ Months (Possibility of extension depending upon business requirements and performance)

Note:

Onsite/Hybrid Position 3 days/week in Foster City - Local Candidates only.

Role Summary:

The Senior Cvent Platform Administrator is a senior individual contributor and subject matter expert responsible for the operational governance and hands-on administration of the organization's Cvent platform. This role oversees the standards, controls, documentation, and day-to-day practices that support consistent, compliant, and effective use of Cvent. The role also performs platform configuration, account maintenance, reporting development, data-quality validation, user access administration, operational support, troubleshooting, training, and continuous-improvement activities. Working within approved organizational policies and cross-functional guardrails, the Senior Cvent Platform Administrator partners with internal teams, agency partners, Legal, Compliance, Finance, IT, Procurement, and other stakeholders to support appropriate platform usage and resolve operational or governance issues. The role identifies systemic risks and recommends corrective actions while escalating decisions that require policy interpretation, enterprise prioritization, material investment, or broader strategic direction.

Key Responsibilities:

1. Platform Governance and Administration Serve as the senior operational subject matter expert for Cvent administration. Oversee day-to-day administration, monitoring, maintenance, and operational health of the Cvent platform. Maintain operational visibility into account architecture, account-level settings, configurations, user access, permissions, workflows, templates, and reporting structures. Establish, document, maintain, and apply operational governance standards for configuration, data, reporting, access, and platform usage within approved organizational policies. Review requests for consistency with approved standards and identify requests that require an exception, further review, or escalation. Maintain a clear record of governance decisions, approved exceptions, configuration changes, and operational controls. Identify recurring platform issues, configuration gaps, and control weaknesses; recommend and implement appropriate corrective actions within the role's authority. 2. Platform Configuration, Maintenance, and Testing Configure and maintain approved account settings, workflows, templates, forms, fields, libraries, and platform features. Create and maintain approved events, registration, budget, survey, Meeting Request Form, process, and reporting templates. Execute platform updates and configuration changes in accordance with documented standards and approved requirements. Perform appropriate testing, validation, and quality checks before changes are released for production use. Troubleshoot complex platform or configuration issues and coordinate resolution with Cvent support, internal technology partners, or other appropriate parties. Maintain configuration documentation and change records. Monitor for configuration drift or inconsistent practices and correct issues within established governance boundaries. Recommend practical configuration or workflow improvements that reduce rework, improve usability, or strengthen control effectiveness. 3. Reporting Standards, Report Development, and Data Quality Maintain documented operational reporting standards, report structures, naming conventions, field usage, and approved metric definitions. Build, maintain, test, and update Cvent reports and reporting templates in alignment with approved standards. Validate report logic and data accuracy before reports are distributed or made available for use. Perform recurring data-quality reviews to identify incomplete, inconsistent, inaccurate, or nonstandard data. Document discrepancies, investigate root causes, and implement or recommend corrective actions. Monitor recurring reporting or data-quality issues and escalate matters involving unresolved metric definitions, policy interpretation, or cross-functional alignment. Support approved operational, governance, audit, and leadership reporting needs. Promote consistent use of required fields, templates, terminology, and data-entry practices. 4. Compliance and Risk-Based Operational Governance Apply approved Legal, Compliance, Finance, IT, Procurement, privacy, security, and records-management requirements to Cvent administration and usage. Maintain operational guardrails for user access, permissions, data visibility, configuration, reporting, and platform use. Support appropriate access controls and help protect confidential, proprietary, or sensitive information. Maintain documentation needed to demonstrate adherence to approved procedures, controls, and governance decisions. Support audits, control reviews, agency reviews, and info