Job Description 1. JIRA Configuration & Administration

•  Configure and maintain: o Projects, issue types, workflows, screens, and fields o Permission schemes, notification schemes, and roles
•  Manage user access, groups, and security models
•  Maintain system hygiene (archiving, cleanup, standardization) 2. Workflow Design & Process Optimization
•  Translate business and engineering requirements into JIRA workflows
•  Design scalable and standardized processes across teams
•  Balance flexibility vs governance (avoid workflow sprawl)
•  Continuously improve usability and efficiency 3. Automation & Efficiency
•  Build and maintain JIRA automation rules: o Issue transitions, notifications, routing, SLA triggers
•  Reduce manual work through process automation
•  Monitor and optimize automation performance 4. Reporting & Analytics
•  Develop dashboards and reports: o Sprint metrics (velocity, burndown) o Throughput, cycle time, backlog health
•  Enable stakeholders (engineering, product, leadership) with visibility
•  Ensure data quality and consistency for reporting 5. Integration & System Connectivity
•  Manage integrations with tools such as: o GitHub / GitLab / Bitbucket o CI/CD pipelines o Slack, ServiceNow, CRM systems
•  Support or design cross-system workflows (light orchestration)
•  Work with APIs, webhooks, and marketplace apps when needed 6. Atlassian Ecosystem Management
•  

Administer Confluence:

o Spaces, permissions, templates

•  Evaluate and manage marketplace plugins (e.g., Tempo, ScriptRunner)
•  Ensure compatibility, performance, and cost control of add-ons 7. Governance & Best Practices
•  Co-establish standards for: o Project creation o Naming conventions o Workflow consistency
•  Prevent configuration sprawl and technical debt
•  Document system architecture and processes 8. User Support & Enablement
•  Provide tier-2/3 support for JIRA-related issues
•  Train teams on best practices and workflows
•  Act as a consultant to teams adopting or improving JIRA usage We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  7+ years of hands-on JIRA and Confluence administration experience
•  Strong understanding of: o JIRA workflows, schemes, and configurations o Agile methodologies (Scrum, Kanban)
•  Experience with JIRA Cloud or Data Center (specify which you use)
•  Ability to translate business requirements into system design
•  Strong problem-solving and systems thinking skills