Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. We are excited to welcome a new class of trainees to our exceptional team in November 2026! Participate in our 12-week, in-house IT Trainee Program, designed to provide hands-on experience in: Our customer service approach Active Directory user and group management Printer and peripheral installations New desktop setups Office 365 administration Basic server maintenance and administration Customer network audits First-level security incidents (phishing, SPAM, Dark Web alerts) Responding to client tickets via phone and email Other duties as assigned Responsibilities Support administrative and general office tasks Assist with IT services and projects, including on-site deliveries and equipment drop-offs Help maintain an organized office environment and support team efficiency Learn and navigate our ticketing system, a key part of our business operations Complete self-paced technical training modules and certifications Requirements Availability to work full-time (40 hours per week) for the full 12-week program Associate, Bachelor's, or Graduate degree in Information Technology, or equivalent hands-on experience, is a plus Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900) is a plus Prior experience in a help desk or related IT environment is a plus Strong motivation to learn and advance professionally Excellent organizational, time management, analytical, and problem-solving skills Clear written and verbal communication abilities Proficiency in Microsoft Office Must be 18 years of age or older Must have unrestricted authorization to work in the U.S. Essential Functions include the ability to occasionally lift and carry items weighing up to 30 pounds, as well as perform tasks involving standing, walking, bending, reaching, pushing, pulling, and moving office equipment, boxes, supplies, and other materials. Some physical activity may be involved during office moves, deliveries, workspace setup, and other projects as needed. Benefits Paid internship Paid training and certifications Weekly check-ins to track progress and provide mentorship Small class size (5-6 participants) for personalized support Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture. Commitment to

Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.