Application Specialist - MLE - Hexagon

Application Specialist

• MLE•Hexagon at Oldcastle Payroll, Inc.

Application Specialist

• MLE•Hexagon at Oldcastle Payroll, Inc.

in Atlanta, Georgia Posted in 2 days ago.

Type:

Full-Time Job Description:

Job ID:

523895 CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces. Position Overview The goal of an Application Specialist is to maximize the business value delivered by IT applications. They do this by influencing product roadmaps, executing projects, driving adoption, leading continuous improvement efforts, and delivering excellent customer service. An Application Specialist ensures solutions are fit for use and fit for purpose by optimizing system design and configuration, defining efficient workflows and processes, and developing data standards that enable business intelligence and analytics. They guide end users through change management and training to ensure they get the most out of the system. An Application Specialist will coordinate maintenance, upgrade and enhancement efforts, and find ways to ensure that solutions are reliable, scalable, and aligned with business needs. They serve as the escalation point for complex support issues beyond the capabilities of Field Service and Service Desk personnel, resolving them efficiently while identifying opportunities to prevent recurrence and expand first-line support coverage over time. Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Product & Roadmap Management Actively engage with customers, business leaders, and vendors to understand needs, define requirements, and prioritize initiatives maximizing business value. Participate in product roadmap and backlog grooming activities with designated product managers, and contributing insights from system usage, user feedback, and business trends. Identify opportunities for continuous improvement and recommend enhancements improving system reliability, scalability, and alignment with business needs. Develop and maintain data standards enabling business intelligence and analytics across supported applications. Project & Enhancement Execution Lead and execute deployment, upgrade, and enhancement projects from initiation through delivery. Collaborate with Business Analysts and Solutions Engineers to create implementation and deployment plans which are simple, repeatable, and minimize future support requirements. Complete system configurations and prepare site-specific documentation. Identify and communicate risks which may impact timeline, scope, cost, or resource requirements. Provide post-deployment warranty support to ensure successful adoption and issue resolution. Solution Design & Optimization Ensure solutions are fit for purpose and fit for use by optimizing system design, configuration, and workflows. Define efficient processes and data standards supporting operational needs and enabling reporting and analytics. Ensure application availability, data integrity, and adherence to enterprise standards. Change Management and Enablement Guide end users through change management and training to ensure effective adoption and utilization of systems. Escalated Support Train Application Specialists, Field Services, and embedded IT resources to support deployments and expand overall team capability. Identify opportunities to improve Service Desk first-call resolution through training, documentation, and standard operating procedures. Serve as the escalation point for complex support issues beyond the capabilities of Field Service and Service Desk personnel. Actively participate in major incident resolution, including troubleshooting and root cause analysis. Identify chronic or systemic application errors, document resolutions, and collaborate with development and Quality Assurance (QA) teams to ensure closed-loop corrective action. Ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Stakeholder Communication Provide timely status updates to key stakeholders and IT management on projects, incidents, and initiatives. Prepare and distribute end user communications regarding major incidents, scheduled downtime, and system changes. Other duties as assigned. Qualifications Education/Experience Associate's degree in engineering/computer related discipline, or equivalent experience required. 2+ years of technical and/or end user experience with construction materials point of sale and accounting systems, telematics solutions, document imaging, etc. preferred. Experience with fleet management, transportation, or logistics applications, including areas such as truck tracking, dispatch, live order tracking, or Hours of Service (HOS) compliance preferred. Experience with material tracking, inventory management, supply chain, or material forecasting applications preferred. Experience with Enterprise Asset Management (EAM) supporting equipment work orders, preventive maintenance, or asset lifecycle management; exposure to Hexagon EAM preferred. Experience supporting or implementing enterprise business applications in an operational or field-based environment preferred. Knowledge of creating and maintaining technical documentation. Knowledge of Windows 10 and above, applications in Microsoft 365, and general PC networking. ITIL Foundation certification preferred. Cognos experience is preferred. SQL and scripting experience is preferred. Work Requirements Ability to travel (overnight) as required based on business needs up to 25%. Ability to drive up to 5 hours for onsite services. Knowledge/Skill Requirements Ability to effectively work and communicate with people with a wide range of skills, experience, cultures, and capabilities

• business leaders, finance leaders, peers, vendors, staff members.

Ability to present ideas in concise, business-friendly, and user-friendly language. Must possess organizational skills, be an independent thinker, and ability to multitask within a fast-paced environment. Demonstrate a hands-on collaborative approach; works well in a team. Demonstrates strong oral/written communication and listening skills. Ability to troubleshoot and solve problems independently by effectively leveraging provided tools. Ability to understand customer needs and concerns and be able to customize services and products as appropriate. Ability to self-manage time and travel expenses on a weekly basis. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to communicate with others by telephone and in person. Able to utilize a computer for word processing, email communication, and preparation of documents and presentations. Sitting for extended periods of time. Ability to safely lift up to 50 pounds. Work Environment Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g., hard hat, steel-toed boots, and safety glasses. The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables and the ability to be on call at a scheduled rotation. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.