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Applications Analyst I
Job
WesleyLife
Johnston, IA (In Person)
Full-Time
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71
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Job Description
Key Responsibilities Provide first-level support for business applications (clinical, HR, finance, operations, resident systems) Troubleshoot issues, resolve service requests, and escalate complex problems as needed Support application configuration, user access, and system documentation Monitor system performance, data accuracy, and report issues Assist with upgrades, patches, enhancements, and testing (including UAT) Maintain project and training documentation; support implementation timelines Deliver responsive user support and help create training materials and SOPs Collaborate with IT teams, vendors, and stakeholders to improve system performance and workflows Qualifications Associate's or Bachelor's degree in IT, Business, Healthcare Informatics, or related field (or equivalent experience) 1-3 years of application support, help desk, or business systems experience preferred Exposure to enterprise systems (EHR, HRIS, finance, CRM, etc.) is a plus Skills & Competencies Strong troubleshooting and problem-solving skills Excellent customer service and communication abilities Detail-oriented with strong organizational skills Ability to manage multiple priorities and follow documented processes Eagerness to learn application systems, workflows, and best practices Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.