Job Summary:

As a Level 1 Help Desk Technician , you will be providing direct IT support to STL's clients via phone and email with the highest level of professionalism and customer service.

Essential Responsibilities:

Provide 1st-level support on a variety of support issues. Provide onsite assistance to end users as needed. Liaise with vendors and other IT personnel for problem resolution. Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system management tools. Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Maintain security, backup, and redundancy strategies. Participate in the design of information and operational support systems. Create and maintain knowledge base documents for client and internal systems. Assist other departments with additional tasks as needed. Participate in a rotation based on call schedule.

Minimum Qualifications:

Background in IT, computer systems engineering, or related field. Proven working experience in installing, configuring, and troubleshooting Windows environments. Experience with monitoring systems. Basic networking knowledge.

Preferred Qualifications:

Strong communication and interpersonal skills, and comfort working with all levels of an organization. Experience with virtualization is very helpful. Experience with automation software a plus. #ILL2

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Relocate:

Bloomington, IL:

Relocate before starting work (Required)

Work Location:

In person