This is a Senior Customer Engineer position based in Gaithersburg, Maryland, available for a contract engagement of six months or longer. The role requires daily onsite presence and focuses on frontline technical support and device lifecycle management. Responsibilities Provide hands-on support for end-user devices, primarily Windows 11 laptops, including configuration and deployment Manage laptop imaging, configuration, and deployment across Lenovo and Apple systems Perform device troubleshooting, diagnostics, and resolution for end-user computing environments Execute moves, adds, and changes (MAC) operations and break/fix tasks Log and manage support tickets using ServiceNow ticketing system Deliver professional, customer-focused technical support with attention to end-user satisfaction Collaborate with technical team members, end users, and management to resolve issues and optimize support delivery Qualifications Required Hands-on experience supporting Windows 11 laptops, including configuration and deployment Proven experience with laptop imaging, configuration, and deployment on Lenovo and Apple devices Strong troubleshooting and resolution skills for end-user computing devices Practical experience with ServiceNow ticketing systems Excellent customer-facing communication and interpersonal skills Strong professional demeanor with a commitment to end-user satisfaction Demonstrated reliability, task orientation, and follow-through on assignments Ability to work collaboratively with technical teams, end users, and management Clear spoken and written English communication Availability to work onsite daily in Gaithersburg, Maryland Preferred Previous support experience in pharmaceutical company environments Relevant technical certifications