ERP/CRM Configuration SME

ERP/CRM Configuration SME Robert Half - 3.9 Farmington Hills, MI Job Details $115,000 - $125,000 a year 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Stakeholder engagement Requirements specification Technical documentation Enterprise software ERP systems Configuration management Mid-level Scalable systems Improving operational efficiency Technical solutions implementation Salesforce Cloud Analysis skills Release management Customer relationship management Implementing APIs Scripting Scalability CRM system proficiency Technical troubleshooting support Root cause analysis Communication skills Cross-functional communication Full Job Description We are looking for an ERP/CRM Configuration SME to support enterprise platform optimization in Farmington Hills, Michigan. This position focuses on translating business needs into effective system configurations, custom enhancements, and scalable technical solutions. The ideal candidate will combine strong platform expertise with the ability to document requirements, develop integrations, and improve overall system performance.

Responsibilities:

Gather, interpret, and refine business needs to create clear functional documentation and solution designs. Configure ERP and CRM platform features to align system behavior with operational and customer-facing processes. Develop and maintain client-side scripts to extend application functionality and improve user experience. Build and support APIs and system integrations that enable reliable data exchange across business applications. Partner with stakeholders, analysts, and technical teams to convert requirements into practical configuration and development tasks. Manage configuration changes using structured control processes to protect system stability and traceability. Troubleshoot platform issues, identify root causes, and implement effective corrective actions. Contribute to enhancement initiatives by recommending improvements that increase efficiency, usability, and system value. Experience configuring ERP and/or CRM platforms in a complex business environment. Proficiency in client-side scripting for application customization and interface behavior. Ability to create and interpret business requirements documents with clarity and accuracy. Hands-on knowledge of configuration management practices and controlled release processes. Experience developing or supporting APIs for integrations between enterprise systems. Background in Salesforce development or related CRM customization work. Strong analytical, communication, and problem-solving skills with the ability to work across technical and business teams. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .