Tasks & Duties Develop system design specifications Develops and prepares documents for the general design of solutions that meet system and security requirements, including the selection of alternative approaches. Develops specifications for databases, communication systems, hardware, network, security, storage and software configurations. Develops structured diagrams for the specifications of databases, communication systems, computer or storage area networks, security or network programs. Develops, compiles, maintains and documents configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems. Develop system documentation. Develop operational and installation procedures for communication systems, hardware, network, security, storage and software. Develop guidelines and upgrade techniques of new operational procedures for the support of databases, hardware systems, operating systems software, network systems software, security and client server systems. Develop detailed systems operations designs. Perform System Design Work with staff (e.g, managers, senior programmers, support staff, product manager) to plan program systems implementation, enhancements and change Create, test and maintain program systems Design reports, audit trails/logs, security mechanisms Provide assistance to technical support staff when they are unable to resolve a program, database, or IT issue by themselves Occasionally contact customers as may be needed to clarify the intent of a new feature or resolve a problem Provide general programming assistance to other programmers/projects as may be needed.