ERP/CRM Configuration SME

Description We are looking for an experienced ERP/CRM Configuration SME to support enterprise platform optimization and tailored business solutions in Cincinnati, Ohio. This Long-term Contract position will focus on translating operational needs into scalable configurations, enhancing system functionality, and partnering with stakeholders to improve platform performance. The ideal candidate brings strong technical depth in configuration, scripting, and integration work while ensuring solutions align with documented business objectives.

Responsibilities:

• Gather, interpret, and refine business needs into practical ERP/CRM configuration solutions that support operational goals.
• Create and maintain detailed business requirements documentation to guide development, testing, and stakeholder alignment.
• Configure platform features and workflows to improve usability, efficiency, and consistency across business processes.
• Develop and apply client-side scripting to extend system capabilities and support customized user experiences.
• Build and support API-based integrations that enable reliable data exchange between enterprise applications.
• Collaborate with technical and business teams to evaluate change requests, recommend solution designs, and implement enhancements.
• Establish and follow configuration management practices to maintain control, traceability, and quality across updates.
• Troubleshoot system issues, identify root causes, and deliver timely resolutions for configuration and integration challenges. Requirements
• Proven experience serving as a subject matter expert for ERP and/or CRM configuration in complex business environments.
• Hands-on ability with client-side scripting for system customization and functional enhancement.
• Strong background in writing and managing business requirements documents for technical delivery.
• Experience with configuration management processes, version control, and change governance.
• Working knowledge of API development and system integration concepts.
• Practical Salesforce development experience, including customization and platform support.
• Ability to communicate effectively with both business stakeholders and technical teams.
• Strong analytical and problem-solving skills with attention to detail and solution quality.

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