Description We are looking for an SAP Public Cloud Support specialist to provide finance-focused application support for business users. This Long-term Contract position will manage incoming support requests, work directly with stakeholders to clarify issues, and help deliver timely solutions in a collaborative environment. The ideal candidate brings strong finance process knowledge, hands-on experience with SAP Public Cloud, and the communication skills needed to guide users through issue resolution.

Responsibilities:

• Manage assigned finance support requests and investigate issues to provide accurate, timely resolutions.
• Coordinate with business stakeholders to gather details, clarify problems, and schedule discussions when direct follow-up is needed.
• Support SAP Public Cloud finance-related processes by identifying configuration or process issues and recommending practical solutions.
• Document findings, resolution steps, and key updates to maintain clear support records and knowledge sharing.
• Partner with functional teams to interpret business needs and translate them into effective system support outcomes.
• Monitor ticket progress to ensure service expectations are met and unresolved items are escalated appropriately.
• Travel as needed for onsite meetings or collaboration sessions, including up to two visits when required. Requirements
• 5+ years of experience in finance support, systems support, or related functional roles.
• 2+ years of hands-on experience working with SAP Public Cloud.
• Strong verbal and written communication skills with the ability to work effectively with business users.
• Experience handling support tickets, troubleshooting issues, and coordinating issue resolution activities.
• Familiarity with business requirements documentation and configuration management practices.
• Ability to travel for onsite engagement up to two times as needed.
• Experience with technical and platform-related concepts such as client-side scripting, API development, or Salesforce development is a plus.

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