Position Summary:

The Operations and Technology Assistant provides technology and operational support across Star of Hope, across Star of Hope locations throughout Coos and Curry Counties. This position helps employees with day-to-day technology needs and supports the management of agency equipment, assets, keys, safety systems, forms, records, and other operational projects. The position works closely with the Properties and Assets Manager and Director of Operations to help keep agency systems organized, secure, accurate, and working properly.

Essential Duties and Responsibilities:

1. Technology Support

• ž Provide basic technology support to employees at agency locations.

Set up, maintain, and troubleshoot computers, monitors, printers, phones, and other equipment. Help employees with common hardware, software, internet, email, and technology issues. Set up equipment and user access for new employees and assist with equipment return. Maintain accurate records of computers, phones, software, and other technology equipment. Help coordinate repairs, replacements, upgrades, and technology purchases. Work with technology vendors and service providers when additional support is needed. Refer advanced cybersecurity, network, or systems issues to qualified vendors or specialists. 2. Asset and Equipment Support

• ž Help maintain the agency's inventory of furniture, equipment, technology, and other assets. Record new equipment, assignments, transfers, replacements, and disposal. Help complete physical inventories and identify missing or outdated records. Label and organize agency equipment and assets. Assist with equipment replacement planning and storage. 3. Key and Access Control
• ž Help maintain records for agency keys, access cards, codes, and other access devices. Issue and collect keys and access devices as directed. Maintain key and access records ensuring they are current and accurate. Assist with regular audits of keys and access devices. Report missing keys, access concerns, or security issues promptly. 4. Operations Support
• ž Provide administrative and project support to the Properties and Assets Manager and Director of Operations.

Help track maintenance, technology, facility, fleet, safety, and other operational requests. Assist with agency moves, office setups, program changes, and special projects. Gather information, prepare documents, and maintain records for assigned projects. Help coordinate purchases, deliveries, equipment setup, and vendor services. Follow up on assigned tasks and help make sure projects are completed on time. 5. Safety Support

• ž Assist with safety inspections, records, checklists, and corrective-action tracking. Help maintain safety supplies, signs, emergency materials, and related equipment. Assist with emergency preparedness activities and drills. Report unsafe conditions or equipment concerns. Help track completion of identified safety corrections. 6. Forms and Document Control
• ž Help maintain current agency forms, templates, and operational documents.

Update forms as directed and help ensure outdated versions are removed from use. Organize electronic files and shared resources so employees can find current information. Assist with formatting and preparing agency documents, procedures, signs, and other materials. Maintain accurate records of document updates when required. 7. General Administrative

• ž Maintain organized electronic and paper records.

Enter and update information in agency tracking systems. Prepare basic reports, lists, spreadsheets, and other documents. Communicate with employees, managers, vendors, and service providers regarding assigned work. Provide responsive customer service to agency programs and departments. Protect confidential, security-related, and employee information.

Teamwork and Organizational Expectations:

ž As a supportive team member, models Star of Hope's Mission and Vision, works respectfully with employees and Supported Individuals, and contributes to a positive and professional work environment.

Qualifications:

žHigh school diploma or equivalent. Experience with computers, technology, office operations, administrative support, or a related area. Comfortable using common computer programs, email, cloud-based systems, and office equipment. Ability to learn new technology and agency systems. Ability to organize records, equipment, and multiple work assignments. Ability to communicate clearly and provide helpful customer service. Valid driver's license and ability to meet agency driving requirements. Ability to pass required criminal background checks upon hire and as required after hire.

Working Conditions and Physical Requirements:

žWork takes place in offices, residential homes, program sites, maintenance areas, and the outdoors. Regular travel between agency locations is required. Work may include setting up, moving, or inspecting computers, equipment, furniture, and supplies. Must be able to walk, stand, bend, reach, climb stairs, and access different areas of agency facilities. Must be able to lift and move items, with reasonable accommodation when needed.

Pay:

From $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person