The Information Technology Department at Thaddeus Stevens College is seeking a motivated and enthusiastic Student Intern to support various IT initiatives. This position provides hands-on experience in a dynamic environment, offering the opportunity to enhance technical skills, gain insight into IT operations, and contribute to projects that improve campus technology services.

Essential Duties and Responsibilities:

• Provide desktop support, assisting students and staff with hardware and software troubleshooting, and addressing IT-related issues.
• Support the setup, configuration, and deployment of computer workstations and peripherals for faculty and students.
• Conduct software and hardware installations, ensuring all systems are operational and up-to-date.
• Offer support for printers and mobile devices, addressing connectivity and functionality issues.
• Assist with cabling runs and terminations to maintain reliable network connectivity.
• Set up and tear down technical requests from college staff for events and meetings.
• Aid in the implementation of IT projects, including software upgrades and system migrations.
• Provide technical support for campus-wide technology initiatives and events.
• Collaborate with team members to document processes, create user guides, and update the IT knowledge base.
• Participate in training sessions for staff and students on new technology tools and resources.
• Perform related duties as assigned by supervisor
• Maintain compliance with all College policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Other Duties and Responsibilities:

• Participate in departmental meetings and contribute ideas for improving IT services.
• Document processes, create user guides, and update the IT knowledge base.
• Maintain inventory of IT equipment and supplies.
• Assist with routine system backups and monitoring of network performance.

Supervisory Responsibilities:

This position does not include supervisory responsibilities but may involve mentoring other interns or new student staff. Required Knowledge, Skills, and/or

Abilities:

• Basic understanding of computer systems, networks, and software applications.
• Familiarity with troubleshooting hardware and software issues.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational skills.
• Willingness to learn and adapt to new technologies.

Education and/or

Work Experience Requirements:

• Current enrollment in a degree program related to Information Technology, Computer Science, or a related field.
• Previous experience in an IT support role or relevant coursework is preferred but not required.
• Currently enrolled at Thaddeus Stevens College of Technology
• In good academic standing (minimum GPA of 2.5)
• Able to work 10-20 hours per week during academic semesters
• Able to work at least 20 hours a week during the summer between freshman and sophomore year Work Environment and/or

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• The work environment is typically an office setting within the college campus.
• Occasional lifting of equipment (up to 25 pounds) may be required.
• Some work may involve sitting for extended periods or using a computer.