Business Process Automation Specialist MNT

Business Process Automation Specialist MNT USX

HEADQUARTERS

Monday

• Friday 8:00 AM
• 5:00 PM Position open to remote: No

Grade:

ES12

Compensation Range:

$54,400

• 68,000

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the

POWER OF U.S.

Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program

Pet Insurance Primary Position Purpose:

The Business Process Automation Specialist is embedded within a specific business division and serves as the primary business owner for AI-enabled automated processes, workflows, and intelligent tools. This role oversees, monitors, and continuously improves AI agents and AI-assisted business workflows to improve operational performance, reduce manual effort, and ensure quality outcomes. This is a business-focused role, not an IT or technical AI position. This role owns the business performance, quality, and adoption of assigned automations while partnering with the IT AI Enablement team for technical design, integrations, platform configuration, and major capability changes. Success depends on strong learning agility and the ability to become a Subject Matter Expert (SME) for the assigned division.

Position Functions:

• Own the day-to-day performance, quality, adoption, and continuous improvement of assigned AI-enabled processes and workflows within the assigned business division.
• Review agent outputs, transcripts, exceptions, failed interactions, and user feedback to identify quality issues and improvement opportunities.
• Make approved minor updates to prompts, scripts, workflows, decision rules, and knowledge content within established governance and escalation guidelines.
• Deeply learn, document, and improve the division's end-to-end processes, evolving into the recognized Subject Matter Expert (SME) for both operations and automation.
• Partner closely with frontline employees, supervisors, and leaders to identify automation opportunities and eliminate process friction.
• Monitor, analyze, and report on automation performance against defined KPIs, using data insights to identify issues, optimize workflows, improve outcomes, and reduce manual effort.
• Collaborate with the IT AI enablement team to adopt best practices, understand technical limitations, support escalations, and maintain ownership of division-level solutions.
• Train and support team members on how to use, interact with, and provide feedback on automation tools.
• Maintain business rules, process documentation, change logs, test scenarios, known issues, and improvement backlogs for assigned automations to support governance, quality, and continuity.
• Identify and champion new opportunities to expand automation across the division.
• Stay current with internal tools and process automation techniques through continuous learning and experimentation.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We're Looking For:

Education

• High school diploma or GED equivalent required
• Bachelor's degree or equivalent post-high school education and/or work-related experience in Business, Operations, Supply Chain, Logistics, Process Improvement, Information Systems, or related field preferred
• Equivalent years of experience are defined as one year of professional experience for each year of college requested Experience 1-3 years of experience in operations, business process support, process improvement, training, workflow management, business applications support, or related role preferred Experience reviewing operational performance, identifying process gaps, and recommending improvements preferred Exposure to AI tools, automation platforms, or prompt engineering preferred • Transportation, Logistics, and/or Tech industry experience a plus Skills & Abilities • Strong learning agility and the ability to quickly master new tools, processes, and systems • Ability to use operational data, reports, dashboards, and user feedback to identify trends, diagnose issues, and recommend improvements • Ability to document current-state and future-state workflows, business rules, exception paths, and handoff points • Demonstrated ability to take initiative, work independently, and drive improvements from concept to execution • Strong written and verbal communication skills with the ability to document complex processes clearly and communicate across frontline, leadership, technical, and cross-functional teams • Strong analytical, problem-solving, and judgment skills with high attention to detail and the ability to de-escalate issues when needed • Strong skills with Microsoft Office suite • Ability to effectively build rapport/relationships virtually and in person • Adept at assessing organizational dynamics and managing change • Works quickly and efficiently.

Able to test solutions, learn, and iterate quickly

• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums Licenses & Certifications
• N/A Supervisory Responsibility
• N/A Work Environment / Physical Requirements
• Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled. NA