Customer Systems Analyst

Location

Madison

Job Category

Customer Operations

Job Purpose

The Customer Systems Analyst supports the Customer Enablement team in ensuring accurate and timely billing for MGE customers. This role performs data validation, reconciliations, and basic reporting while developing proficiency in MGE's billing systems, tools, and processes. Working under guidance from more experienced analysts, this position builds foundational knowledge in billing operations, data integrity, and customer impact.

Core Responsibilities

Note:

This is not an all-inclusive listing.

Perform basic data validation and reconciliation to support billing accuracy.

Research and resolve routine billing discrepancies under direction of senior analysts.

Prepare and maintain reports and documentation to track billing activities and metrics.

Assist in system testing, data clean-up, and process documentation.

Learn and apply billing systems, data tools, and standard operating procedures.

Collaborate with team members to ensure consistent customer service and compliance.

Behavioral Competencies

In addition to MGE's Core Competencies.

Tech Savvy:

Learns and applies systems knowledge to complete assigned tasks.

Ensures Accountability:

Follows established procedures and meets quality standards.

Collaborates:

Works effectively with team members and shares information.

Manages Ambiguity:

Asks questions and seeks guidance when faced with unclear situations.

Nimble Learning:

Actively develops skills in data tools and billing processes.

Skills

Foundational knowledge of Excel and data management principles.

Basic understanding of billing or financial operations.

Proficiency in SQL and Power BI.

Strong attention to detail and commitment to accuracy.

Effective written and verbal communication skills.

Ability to leverage AI tools to support analysis and improve functional work processes.

Education & Experience

Bachelor's degree in business, finance, data analytics, or related field preferred.

0-2 years of experience in billing, data analysis, or finance environment.

Utility or regulated industry experience a plus.

Work Location

This hybrid role is based at our Madison, WI headquarters and will require a mix of office and field work. While three days onsite is the minimum, team collaboration and business needs may require additional in-office presence.

Pre-employment will require satisfactory completion of a background check and drug screen.

We are an AA/EOE employer and consider all qualified candidates without regard to protected status.

Share