A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
Order Management Specialist Aleron United States, North Carolina, Cary Aug 05, 2026 Description
Job Title:
Order Management Delivery Operator
Location:
Cary, NC (Hybrid - In Office Tuesday-Thursday)
Employment Type:
Temporary Assignment (12 Months with potential extension)
Industry:
Healthcare / Medical Diagnostics / Logistics
Compensation:
$23.50-$25.71 per hour
Schedule:
Full-Time | 40 Hours per Week | Monday-Friday | 9:00/9:30 AM - 6:00 PM
Ready to take the next step in your career?
Email resume to:
kruzickia@acarasolutions.com
About the Opportunity
Acara Solutions is hiring an Order Management Delivery Operator to support a leading global healthcare diagnostics organization in Cary, NC. This role is ideal for individuals with experience in
SAP, EDI/GHX
systems, customer support, and order management who thrive in a fast-paced environment and enjoy solving complex operational challenges.
In this position, you will play a key role in supporting eCommerce order processing, customer on-boarding, system troubleshooting, and process improvement initiatives while delivering an exceptional customer experience.
Why You'll Love This Opportunity Hybrid work schedule with in-office collaboration Tuesday-Thursday
Opportunity to gain experience with a global healthcare technology leader
Collaborative and supportive team environment
Exposure to SAP, eCommerce platforms, analytics, and cross-functional projects
Opportunity to make a direct impact on customer satisfaction and business operations
What You'll Do
Manage inbound and outbound customer communications while supporting eCommerce product and order activity
Provide customer guidance and connect users with technical specialists when needed
Identify, troubleshoot, and escalate customer concerns appropriately
Participate in internal and external customer meetings and conference calls
Support customer onboarding for EDI and GHX integrations in partnership with IT teams
Investigate SAP production issues and system defects, identify root causes, and implement solutions
Monitor daily system reports and proactively address issues impacting customer satisfaction
Manage customer orders, invoice exceptions, and electronic ordering processes
Generate reports and analyze data to provide meaningful business insights
Collaborate with IT and cross-functional teams to resolve issues involving SAP, eCommerce platforms, EDI, and GHX systems
Support sales and marketing initiatives related to eCommerce utilization
Identify opportunities for process improvements and operational efficiencies
Contribute to a positive, team-focused work environment
Job Requirements
Required Qualifications High School Diploma or GED required
1-3 years of experience with SAP, GHX, EDI, or related systems
Experience in healthcare, medical device, logistics, customer service, or order management environments
Strong computer proficiency, including Microsoft Windows applications
Strong problem-solving and analytical abilities
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to work effectively in a collaborative team environment
Preferred Qualifications Experience with Hybris/SAP eCommerce platforms
Knowledge of Lean Six Sigma methodologies
Project management experience
Experience with reporting and analytics tools including Qlik, Power BI, and SQL
Ability to adapt quickly in rapidly changing environments
Additional Information Hybrid schedule: In office Tuesday-Thursday
Minimal travel required
Temporary assignment with potential extension beyond initial duration
Background check required upon offer of employment
Computer and systems access required
About Acara Solutions
Acara Solutions is a premier recruiting and workforce solutions provider helping organizations compete for top talent. Through decades of industry experience, we partner with clients worldwide to deliver staffing solutions, direct placement services, executive search, and workforce strategies that drive business success.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with
