ServiceNow Platform / Product Admin at Marvel Enterprise Solutions ServiceNow Platform / Product Admin at Marvel Enterprise Solutions in Brentwood, Maryland Posted in about 5 hours ago.

Type:

full-time ServiceNow Platform /

Product Admin Functional Position Title:

ServiceNow Platform /

Product Admin Work Location:

Remote Target Start Date:

End of September / early October 2026

Clearance Requirements:

Must have or be able to obtain a Public Trust clearance to start.

Description:

Marvel Enterprise Solutions is seeking a ServiceNow Platform / Product Admin. The position will provide day-to-day platform administration, configuration support, product enablement, operational monitoring, and governance to help ensure ServiceNow remains secure, reliable, supportable, and aligned with enterprise service-management objectives. The ideal candidate will be self-motivated, adaptable, comfortable working independently and as part of a team, and able to operate effectively in a fast-paced federal delivery environment. The role requires strong communication, documentation, and stakeholder collaboration skills.

Contingencies:

• Regular telework is expected; onsite attendance will be required periodically based on customer and team needs.
• Must be able to work during Eastern Time core business hours.
• Employment is contingent upon contract award/authorization, customer requirements, and successful completion of required Public Trust processing.

Position Description:

• The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment. Principal responsibilities will include but are not limited to:
• Administer users, groups, roles, permissions, catalog content, queues, forms, dashboards, notifications, and core platform settings.
• Support product owners and delivery teams with configuration updates, backlog refinement, release readiness, and user enablement.
• Monitor platform health, licensing, usage, data quality, scheduled jobs, integrations, and operational issues.
• Support change, release, and configuration management activities for ServiceNow products and modules.
• Maintain platform documentation, administrative procedures, knowledge articles, and support playbooks.
• Coordinate with developers, architects, QA, cybersecurity, and business stakeholders to resolve issues and improve platform outcomes.

Education and Experience:

Required:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent work experience.
• 4+ years of experience administering enterprise workflow, ITSM, or business application platforms.
• 2+ years of hands-on ServiceNow administration experience.

Desired:

• ServiceNow Certified System Administrator.
• Experience with ITIL practices, federal service management environments, or ServiceNow product operations.

Required Skills and Competencies:

• Strong knowledge of ServiceNow administration, user/group/role management, catalog administration, dashboards, notifications, and platform configuration.
• Ability to troubleshoot configuration, access, workflow, data, and user issues.
• Understanding of change management, release coordination, documentation, and platform governance.
• Strong customer service and stakeholder communication skills.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with CSDM, CMDB, ITSM, SPM, HRSD, SecOps, or Service Portal administration.
• Familiarity with reporting, data imports, automation rules, and platform health dashboards.