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Asset Management Technician
Career Insights for Configuration Analyst / Specialist
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Scorecard
Based on South Carolina data
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What they do
A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
$105,946 / year median in South Carolina
-5% projected decline
Job Description
Job Summary:
pay range $26-$34/hour This position is responsible for the ongoing upkeep, maintenance, and configuration of the Trimble Unity platform, ReWa's CMMS and permitting system, with a primary focus on enhanced capabilities, field operations, and system continuity. This position ensures that permitting, equipment maintenance, inspections, and additional related workflows remain functional, accurate, and aligned across departments. This position works closely with engineering, customer service, asset management, operations, maintenance and technology to support day-to-day system operations, troubleshoot issues, and implement configuration updates. It plays a key part in maintaining system reliability, data integrity, and cross-departmental consistency as ReWa continues to expand and mature its Trimble Unity environment.Basic Requirements:
- Must possess a valid state driver's license.
- Requires an associate degree, technical certification, or equivalent work experience in information systems, GIS, asset management, or a related field.
- Requires a minimum of one (1) year experience supporting Cityworks, Trimble Unity, or similar permitting and CMMS systems.
- Must have strong written and verbal communication skills.
- Must have strong understanding of system configuration, workflows, and user support concepts.
Job:
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.- Maintains and administers unity configuration, including permits, equipment maintenance, inspections, cases, and related workflows.
- Ensures system stability, uptime, and proper functionality of Unity components.
- Troubleshoots system issues related to workflows, user access, data entry, and reporting.
- Coordinates with technology and Cityworks support to resolve complex system issues.
- Performs routine system checks and maintenance activities to ensure continued performance and reliability.
- Assists with configuration updates to ensure permitting, maintenance, and inspection workflows align across platforms.
- Validates data flow, workflow logic, and system behavior as processes evolve.
- Supports testing, validation, and deployment of updates related to unity applications.
- Assists with documenting system dependencies and integration touchpoints.
- Configures and maintains permit types, case types, and work activity templates.
- Works with engineering, maintenance, operations and customer service to understand business needs and translates them into system configurations.
- Assists with implementing process improvements and standardization across departments and maintains system configuration documentation and version history.
- Provides day-to-day system support for staff using Trimble Unity suite applications.
- Responds to user-reported issues, questions, and enhancement requests in a timely manner.
- Coordinates with the asset management training coordinator to identify recurring issues and training needs.
- Supports system changes by assisting with user testing and feedback collection.
- Ensures accuracy and consistency of permitting and inspection data within Cityworks.
- Assists with data audits and identifies errors, gaps, or process inconsistencies.
- Maintains technical documentation, SOPs, and configuration guides related to Unity suite applications.
- Projects and offers continuous improvement support.
- Supports Cityworks-related projects, upgrades, and enhancements.
- Participates in system testing for new releases, patches, and configuration changes.
- Assists with continuous improvement initiatives focused on permitting efficiency, customer service, and system usability.
- Provides input on future system enhancements and integration opportunities.
- Attends conferences, meetings, training, seminars, etc., as necessary to maintain and enhance job knowledge and skills.
- Management may assign additional duties as trained for and qualified to do so related to the work of the position as necessary.
EEO/M/F/DN
Pay:
$26.00 - $34.00 per hourBenefits:
401(k) Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insuranceEducation:
Associate (Preferred)Experience:
CMMS Systems:
1 year (Required)License/Certification:
state driver's license (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- Professional Development
- 401(k) Plans