About the Role Lead ITOM consultant who is an expert with Service Mapping and Event Management. Responsibilities Lead ITOM consulting activities focused on Service Mapping and Event Management. Participate in a potential onsite workshop the week of 12/7 - 12/11 in Santa Clara, CA. Work within West/Central working hours.

Scope is as follows:

Service Mapping Implement Service Mapping for up to 20 services, with a map of CIs and their relationships for each business service. Configure agreed tag-based service families (no more than 5 key/value pairs); tag-based governance is in scope. Analyze up to 20 supported cloud vendor infrastructures, gather credentials and plan Discovery schedules so cloud infrastructure is populated in the CMDB on a recurring schedule. Event Management Assist with up to 2 MID Server installations and with deploying and validating up to 40 Agent Client Collectors. Configure 1 out-of-the-box pull connector and the push connector(s) (names still to be added in the SOW).

Per source:

up to 10 event rules (transform, ignore, threshold), 10 alert management rules, 4 alert correlation rules using standard filters, and 4 workflows that trigger SCC remediation scripts from alerts. Up to 8 out-of-the-box checks, plus 1 custom check and 1 policy. Required Skills Expertise as a Lead ITOM consultant. Expert with Service Mapping. Expert with Event Management. Required Certifications

CSA, CIS

- Service Mapping, CIS - Event Management