Overview:

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated

GMP/CDMO

environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

Responsibilities:

Assist with desktop support as needed. Monitor systems performance and capacity and adjust to prevent performance deterioration. Resolve complex system software questions or problems, including those problems arising from their systems interaction with other systems on the Company network Harmonize instrumentation, software, and systems across Cambrex for efficiency, savings, better knowledge, faster results, and more satisfied customers Create, maintain, and update documentation Coordinate service providers to schedule work. Coordination of corporate/local system needs and expansions. Assist with special projects as needed. Qualifications /

Skills:

: Proven interpersonal and communication skills Proven ability in analyzing, communicating, testing, and verifying IT system-level requirements Should demonstrate ability to manage multiple tasks and competing priorities, driving towards completion. Strong analytical, problem-solving and critical thinking skills. Ability to balance multiple tasks/priorities, consistently meeting deadlines. Experience with Windows 10/11 operating system Familiar with Microsoft M365 Applications

• Outlook/Excel/Word/Teams Experience in TCP/IP networking configuration History of work with an IT management System (ie
• ServiceNow/TopDesk) Workstation Imaging Remote Access Software
• (Teamviewer) Domain Services experience a plus
• Active Directory/DNS/DHCP Windows Server OS experience preferred

Qualifications:

Associate's degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor's degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.