Applications Analyst I

Applications Analyst I Job Code 04012 Job Family Information Technology FLSA Status Exempt Mesa Power Solutions is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers. Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement; Health, Dental, and Vision insurance where all employee and dependent's health care premiums are 100% paid for; Employee Assistance Programs; Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance. Job Summary As an Applications Analyst I, you will be refining, maintaining, designing, documenting, and implementing software solutions to boost user experience and maximize efficiency. You will analyze requirements, implement software solutions, provide technical support, and collaborate with cross-functional teams. Essential Duties Ensure existing systems are running smoothly and efficiently, performing tasks as assigned to maintain or develop system functionality. Promptly provide technical assistance and troubleshooting for system related issues. Diagnose and address system issues effectively and timely. Solve complex and technical problems related to applications, solutions, processes, data, and more. Outline and understand system architecture, components, and data flows. Design, configure, customize, and implement solutions to meet business requirements. Customize, optimize, and identify opportunities to enhance user experience and functionality in existing software systems. Create user interfaces and custom reports using existing software systems. Extract and interpret data to provide meaningful insights. Collaborate with end-users and stakeholders to gather, analyze, document, and understand requirements/requests. Provide detailed and friendly support to end users. Create and maintain easy to use system software documentation. Provide user training on various applications, products, and services. Create and maintain training materials and host training sessions. Communicate effectively with both technical and non-technical stakeholders to facilitate collaboration and understanding. Executes project tasks correctly and timely with minimum support. Comfortable being both a lead or support role in a project, organizing the project effectively. All other duties assigned. Education Required 4 Year / Bachelors Degree in Computer Science, Information Systems, IT, or a relevant field from an accredited university. Experience Required 2 years of experience with some programming languages, database management, or applications within the Microsoft 365 suite. 2 years of experience in troubleshooting technical issues and providing customer support. Preferred 2 years of experience as a System Administrator, Systems Analyst, or related role. 2 years of experience in creating and maintaining system documentation. Honorably discharged service veterans are preferred. Certifications, Licenses & Registrations None Knowledge, Skills, & Abilities Ability to create SQL statements for report creation. Basic understanding of system architecture documentation. Understanding of relational database concepts and report development. Experience with system maintenance, support, design, and development. Customer relationship management skills. Excellent time-management, organizational, and planning skills with attention to detail. Strong problem-solving skills with the ability to clearly communicate recommendations. Self-starter committed to achieving results with a strong sense of ownership with the ability to consistently follow through. Flexibility and adaptability to an ever-changing environment. Excellent communication skills and high emotional intelligence. Interpersonal skills to establish and maintain relationships at all levels of the organization to drive decision making through consensus and influence. Ability to clearly present material and address technical concepts in terms of operational impact. Ability to participate in weekly standup meetings. Ability to work on multiple projects in a fast-paced, deadline-driven environment. Ability to prioritize and deliver results in a constantly changing environment. Ability to write SQL statements for logic and report creation. Ability to work collaboratively in a team and independently. Experience in troubleshooting technical issues and providing customer support. Basic understanding of system architecture. Strong problem-solving skills. Proficient in various programming languages, database management, and applications within the Microsoft 365 suite, preferred. Familiarity with NAV or a similar ERP system, preferred. Familiarity with HaloITSM or a similar ticketing system, preferred. Must be able to fluently speak, write, and read in English.

Culture Expectations Action-oriented:

Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.

Disciplined:

Focused, consistently following through with dedication to achieve high standards even when no one is watching.

Accountable:

Takes ownership and accountability for your actions, good and bad.

Passionate:

Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.

Trustworthy:

Reliable and honest, building confidence through integrity and consistent performance. Physical Demands Constant Sitting Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus) Frequent Talking Hearing Use hands to type, touch, handle, or feel Occasional Standing Walking or moving throughout facility Working Conditions Constant Minimal safety hazards; general office working conditions. Equipment & Software Computer Phone Microsoft applications Enterprise level applications like Microsoft's PowerPlatform, preferred Additional Job Requirements Possess a customer focused attitude, with high level of professionalism and discretion. Willing to consent to and pass a background check and drug screening. Supervisory Responsibilities None Mesa Power Solutions is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V