A Technical Consultant or Analyst provides information technology consulting services to businesses and organizations. Advises or manages installation or expansion of computer network systems; provides problem-solving assistance and staff training with new systems. May work independently or as part of a consulting team.
at University of Delaware in Newark, Delaware, United States Job Description University of Delaware Equal Employment Opportunity Statement The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Job No:
503318
Work Type:
Staff Location:
Newark, DE/Hybrid Categories:
Information Technology, Full Time Pay Grade:
29
S Context of Job:
IT Governance & Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-GCS focuses on helping the UD community use technology effectively and efficiently. IT-GCS staff members also take the lead supporting productivity, computing applications and tools, student computing, and assist with hardware and software issues. The Systems Support Consultant III in the STAR/South Campus IT group within IT-GCS is part of the team providing systems administration for specialized computing solutions, AD management, oversight and management of endpoint management tools, and security services to the covered units. The incumbent provides technical expertise in one or more areas of IT support and performs advanced troubleshooting as needed. The Systems Support Consultant III reports to the Director, STAR/South Campus IT in IT-GCS.
Major Responsibilities:
Installs and manages server(s), always ensuring security. Performs system maintenance, configures equipment, installs software and upgrades, and installs patches. Monitors system status. Tests and debugs systems and software. Writes documentation and procedures. Investigates site licensing options and ensures compliance with all site licenses. Provides on-call support for critical systems. Manages endpoint management tools for STAR/South Campus IT environment. Creates installation packages for university-supported software solutions. Evaluates and recommends endpoint best practices to increase team efficiencies. Ensures the security and integrity of the system(s) and the data. Initiates and leads feasibility studies related to client/server, network, software, and policies. Performs trending analysis to predict future problems. Participates in and may lead disaster recovery planning and recovery operations when needed. Acts as backup for other IT Support Consultants regarding the systems and services they primarily support. Advises campus clientele regarding departmental systems administration, hardware, planning and installation, software installation and configuration, and application of UD standards of good practices. Provides high-level technical support for troubleshooting technology problems. Consults with faculty, staff, and/or students in specific areas of technical expertise. Monitors trouble tickets and resolves problems. Performs advanced troubleshooting. Analyzes the nature, scope, and complexity of client problems arising in the area of expertise. Responds to escalated technical problems. Uses forensic analysis to resolve issues with compromised staff and student systems. Works with IT-Security regarding IT protection of high-value and high-risk systems. Investigates multiple resources (e.g., vendor technical support, listservs, Web) and collaborates with colleagues to resolve more complex problems. Equal employment opportunity, including veterans and individuals with disabilities.
PI285491477
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