About the OpportunityAre you looking to break into the IT or technology support field? This role is an excellent entry point for individuals who enjoy helping people, solving problems, and building foundational technical skills in a professional environment.

While this is not a highly technical IT position, you'll gain valuable experience working in a customer support setting, learning troubleshooting fundamentals, and supporting mobile device users. The company provides a structured onboarding program/extensive training to help you succeed from day one along with a clear promotion pathway.

ResponsibilitiesProvide first-level support for wireless/cellular customers in a call center environmentServe as the primary point of contact for customers experiencing service or device-related issuesAssist customers with device setup, SIM card activation, call, text, and data service issuesFollow established troubleshooting procedures and scripted workflows to resolve common issuesGuide customers through steps such as: resetting network settings, updating APN configurations, rebooting devices, reinserting SIM cards, verifying account informationEscalate issues involving provisioning, network outages, number porting, or complex technical problems as neededAnswer basic account and service-related questions, including plan features and device compatibilityAccurately document customer interactions in ticketing and CRM systemsDeliver clear, professional, and friendly customer supportMeet established quality, compliance, and performance standardsPlease note: This position is onsite, Monday-Friday, in Covington, GA. Do not apply to this posting if you're not already local to metro Atlanta and willing to work onsite.