Application Support

We are looking for an experienced Application Support Engineer to join our team on a contract basis in Addison, Texas. In this role, you will focus on providing technical expertise and support for a variety of business applications within the retail industry. This position requires a proactive problem solver who can effectively communicate technical concepts to both technical and non-technical users.

Responsibilities:

• Provide technical support and troubleshooting for business applications, including NetSuite, Point-of-Sale systems, and warehouse management platforms.
• Collaborate with users to identify, analyze, and resolve application-related issues efficiently.
• Deliver training sessions and create instructional materials for software users in both classroom and virtual settings.
• Maintain a strong understanding of accounting principles to assist with systems managing accounts receivable, accounts payable, inventory, and payroll.
• Work closely with franchise partners and stakeholders to ensure smooth implementation and operation of applications.
• Develop and sustain technical knowledge across various business systems to support organizational needs.
• Ensure timely and quality solutions are provided to clients, emphasizing excellent customer service.
• Analyze data effectively to present insights and resolve technical challenges.
• Travel domestically and internationally as required to support business operations.
• Protect sensitive information with discretion and professionalism while adhering to organizational policies.