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The RoleThe Role:

As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities. You will be accountable for shift readiness (tooling, access, queues), quality gates, evidence capture and rapid issue resolution so that device migrations are delivered safely, predictably and at programme scale. This is a hands‑on migration execution, technical leadership role: you will still troubleshoot complex device migration failures, but your primary success measure is consistent throughput with low rework and disciplined shift operations.

Key Responsibilities

• Lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput
• Own shift‑level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation.
• Validate pre‑req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce \