Technology Support Consultant

Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered. Agency Information Kansas Department for Children and Families | www.dcf.ks.gov Human Services Executive Branch Information Technology Northwest Region / Manhattan About the Position Who can apply: External (anyone)

Classified/Unclassified Service:

Unclassified Full-Time/Part-Time:

Full-time Regular/Temporary:

Regular Work Schedule:

Monday-Friday Eligible to

Receive Benefits:

Yes Veterans' Preference Eligible:

Yes Compensation:

Salary starting at $48,484.80 annually. Salary may be dependent upon the candidate's qualifications and experience. Employment Benefits In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in: Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost) Creation of and contribution to your personal KPERS defined Retirement benefit 9-10 paid, annual holidays 12 paid, annual vacation days 12 paid, annual sick days 1 paid Discretionary Day Your personal life insurance policy equal to 150% of your starting salary This benefits package represents additional annual compensation. Visit the Employee Benefits page for more information. Position Summary & Responsibilities The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose! Create and maintain LAN objects, including LAN user accounts, LAN computer objects, LAN Security Groups, Shared Mailboxes, Distribution Lists. Troubleshoot and resolve VOIP systems and hardware, WIFI systems and hardware, cellular hardware, badge reader systems, camera/security systems, personal computer hardware, printer, print server, and fax hardware problems. Maintenance of systems would include diagnoses of failures, solution identification, and solution implementation.

View the full position description:

Qualifications Minimum Qualifications:

• If a driver's license is required, a copy must be sent to your recruiter following the interview.
• High school diploma or equivalent and one year advising and assisting computer users in a distributed computing environment.

Education may be substituted for experience as determined relevant by the agency. Advanced computer knowledge and training in office applications. Valid Driver's License.

Preferred Qualifications:

Prefer knowledge and experience in Microsoft Office applications, Microsoft Management Software, VoIP systems, telephony systems, Microsoft certifications.

Post-Offer, Pre-employment Requirements :

Security Clearance:

A background check (KBI

• criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check.

Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

Kansas Tax Clearance Certificate:

A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue•

Tax Clearance Frequently Asked Questions Recruiter Contact Information Email:

Hallie.

Adams@ks.gov |

Phone:

620-860-7290 Please reference

Job ID Number:

220390 Job Application Process First Sign in or register as a New User. Complete or update your contact information on the Careers> My Contact Information page.

• This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page.
• This information is included on all your job applications. Start your draft job application, upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email
• sent to the Preferred email on the My Contact Information page Notifications
• view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : "How to Apply for a Job
• Instructions" and "How to Search for a Job
• Instructions" Required Documents
• for this Application to be Complete Upload these on the Careers
• My Job Applications page State of Kansas online application Resume Cover letter Legible copy of valid driver's license (if driver's license is required) Transcripts
• (if educational requirements are listed for this position)
• If degree is a requirement listed, transcript must show proof of graduation or degree obtained.

DD214 (if you are claiming Veteran's Preference) Required documents must be uploaded by close date. Incomplete applications may not be considered. Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents". How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under

K.S.A. 73-201

will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE

The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.

Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN:

Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

E-Verify :

DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Full Position Description:

25% E Create and maintain LAN objects, including LAN user accounts, LAN computer objects, LAN Security Groups, Shared Mailboxes, Distribution Lists. Troubleshoot and resolve VOIP systems and hardware, WIFI systems and hardware, cellular hardware, badge reader systems, camera/security systems, personal computer hardware, printer, print server, and fax hardware problems. Maintenance of systems would include diagnoses of failures, solution identification, and solution implementation. 25% E Identify appropriate hardware and software for end-users, install approved hardware and software, and diagnose hardware and software failures. As part of the diagnostic process, hardware and software failures should include solution identification, testing impact to end-users, and distributing those solutions. The effect of the solutions should cause minimal downtime for end-users. Changes to systems that affect users should be communicated prior to change. 20% E Provide user guidance with a focus on Customer Service as a member of the Regional IT helpdesk. Advise users in selecting the most appropriate software application for a specific task to accomplish agency goals. Provide end-users with the proper user access to agency networks and applications. Utilize complex remote desktop management software for end-user support, software installation, data collection, and pc management. Document all problem incidents and requests within the agency's existing ticketing system and details about the solutions they identified and implemented to resolve the problems or requests. 10% E Document any adds/changes/deletions to the region LAN and Agency's technical assets. Inventory of Agency assets includes all owned assets as well as all leased assets within the region. Tracking of leased assets should consist of reports of assets expiring and being returned to the vendor and an inventory of newly leased assets to the region. Owned assets should include warranty information as well as repair/problem history of assets. 10% E Provide analysis of IT equipment and software usage in the region and determine future needs to make recommendations to TSS regarding placement, replacement, and purchase or upgrade of equipment and software. 10% E Installs and demonstrates the use of all HS-EBIT hardware and standard software packages in a classroom environment, one-on-one type training, and any other duties assigned by the supervisor.