Job Overview The IT Analyst 3 reports to the Assistant Director for Servers & Applications and provides administration, maintenance, troubleshooting, and operational support for enterprise server, identity, virtualization, Microsoft 365, storage, and application environments supporting LSU Health Shreveport. The incumbent works with the Server & Applications team to ensure the availability, security, performance, and reliability of infrastructure services and enterprise applications. The position supports Windows Server environments, Active Directory, Microsoft Entra ID, Microsoft 365 services, VMware virtualization platforms, backup and recovery solutions, enterprise applications, and authentication systems. Responsibilities include system administration, account and access management, infrastructure monitoring, patch management, vulnerability remediation, troubleshooting, and participation in disaster recovery and business continuity efforts. The IT Analyst 3 collaborates with Information Technology teams, vendors, and business stakeholders to implement technology solutions, resolve technical issues, maintain operational documentation, and support technology modernization initiatives. The incumbent conducts technical problem analysis, documents findings and resolutions, develops operational efficiencies, and maintains current knowledge of supported technologies to ensure a secure, reliable, and customer-focused computing environment. This position may require participation in scheduled maintenance windows, after-hours support, and incident response activities as needed to maintain critical infrastructure and enterprise services. Regular attendance is required to perform the functions of this position. Responsibilities Incumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times. 95% Essential Position Functions & Duties Administer and support enterprise servers, virtualization, storage, and infrastructure systems to maintain secure, reliable, and high-performing technology services. Manage identity, access, and authentication services including Active Directory, Microsoft Entra ID, user accounts, security groups, MFA, and SSO Support Microsoft 365 and cloud services, including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, and cloud identity Perform infrastructure administration activities including server deployments, upgrades, patching, migrations, backups, recovery operations, and disaster recovery preparedness. Support enterprise applications, databases, and business systems through installation, configuration, maintenance, troubleshooting, and vendor coordination. Monitor system health, address security vulnerabilities, maintain secure configurations, and support cybersecurity, compliance, and operational best practices. Provide technical support, documentation, automation, change management, and project participation while collaborating with internal teams, vendors, and stakeholders to deliver reliable technology services. 5% Non-Essential Position Functions & Duties Marginal Functions Performs other related duties, special projects, and responsibilities as assigned in support of departmental and organizational objectives. Skills Extensive experience with server administration including Windows Server (including Windows Server administration), Linux/UNIX environments (including Shell Scripting), and virtualization technologies like VMware ESXi or Hyper-V. Strong knowledge of RAID controllers for disk management; proficient in storage solutions supporting enterprise systems. Deep understanding of service-oriented architecture (SOA), solution architecture principles, microservices design patterns & RESTful API development. Hands-on experience with database management systems such as MySQL, PostgreSQL, Microsoft SQL Server; proficient in T-SQL and PL/SQL scripting for database operations. Familiarity with cloud computing platforms like AWS and Azure; expertise in container orchestration tools such as Kubernetes. Skilled in automation tools like Jenkins or Git for version control; experienced in CI/CD pipeline implementation. Knowledge of network protocols including

DNS, DHCP

; experience configuring VPNs and firewalls for secure communications. Strong background in information security practices; capable of implementing security measures across servers and applications. Proficiency in programming languages such as JavaScript, Java, Python; capable of developing APIs using RESTful standards. Ability to perform performance tuning on operating systems and applications; adept at troubleshooting complex technical issues swiftly. Excellent understanding of systems engineering concepts related to computer networking infrastructure and system architecture design within diverse IT environments. Minimum Qualifications The applicant must meet one of the following: Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field and two (2) years of experience with technical skills noted below. Associate degree in Computer Science, Information Technology, Information Systems, or a related technical field and four (4) years of experience in a similar role with technical skills noted below.

Technical Skills Required:

Working knowledge of several enterprise information technology systems and services, such as server administration, storage systems, Active Directory, Microsoft 365 administration, virtual machine administration, enterprise backup/recovery, DNS, DHCP, SSL/TLS certificates, patch management, vulnerability remediation, and technical troubleshooting. Preferred Qualifications Three (3) or more years of experience supporting enterprise servers, cloud, or virtualization environments. Experience administering Microsoft 365, Microsoft Entra ID, Active Directory, Exchange Online, Teams, SharePoint Online, and hybrid identity solutions. Experience supporting VMware vSphere, ESXi, vCenter Server, storage platforms, and backup/recovery technologies such as Rubrik. Experience with Microsoft SQL Server, IIS, enterprise application support, or server-hosted business applications. Experience with PowerShell scripting, automation, configuration management, or infrastructure-as-code concepts. Experience managing SSO, MFA, SAML, OAuth, or other identity and authentication technologies. Experience supporting healthcare, academic, research, or highly regulated environments. Ability to work effectively with technical staff, vendors, leadership, and non-technical stakeholders. Preferred Certifications include

Microsoft Certified:

Azure Administrator Associate, M365 Administrator Expert, VMware Certified Professional (VCP-DCV), CompTIA Server+, Security+, Network+, or ITIL Foundation.

Additional Position Information PSN/PER Number:

PSN 54562/PER 3919

Salary Range:

$55,000 - $70,000

Primary Location:

Shreveport, LA (On-Site) About the School/Department The LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits. Salary is commensurate with experience and training Generous Health, Dental, and Vision Insurance Life Insurance Long-Term Disability Insurance Accidental Death & Dismemberment Insurance Flexible Spending Account Optional Retirement Plans LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person