Technical Analyst 1-Support

Job Listing ID:

4470150

Job Title:

Technical Analyst 1-

Support Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/10/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Description Technical Solution Analyst I - Oracle Health (Federal Support)

Locations:

Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Overview As a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction. You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues. Key Responsibilities Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms Collaborate cross-functionally to escalate and resolve complex or critical issues Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle Prioritize workload effectively to meet service level expectations and client needs Provide guidance and support to internal stakeholders on escalated customer situations Contribute to a collaborative team environment by sharing knowledge and supporting peers Participate in after-hours, weekend, and holiday on-call rotations for critical issue support Qualifications 2+ years of experience in customer support, technical support, IT services, or healthcare industry Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) Experience with troubleshooting, help desk environments, or ticketing systems Ability to work onsite 3 days per week in one of the designated hub locations U.S. citizenship required due to federal client contracts Ability to obtain required government security clearance Preferred Skills Basic IT and networking knowledge Experience with SQL or querying databases Familiarity with CCL, HL7, or healthcare systems Exposure to backend troubleshooting or system maintenance Technical certifications (preferred)

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only

US:

Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medic...

Job Classification:

Computer User Support Specialists Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A