Production Print Analyst - Southfield, MI Applied Innovation - 4.0 Southfield, MI Job Details Full-time 2 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Bachelor's degree Print production Full Job Description The Production Print Analyst is the technical lead for both the pre and post sales implementation of production print solutions. They will have expertise in a variety of software and production print solution technologies. The Production Print Analyst builds relationships with potential and current customers to assess their solutions needs and to build it into their workflow. This role is a crucial part of the production team to achieve professional services and software revenue quota. The role also facilitates a world class customer experience.

PRIMARY RESPONSIBILITIES

Assesses customer needs to identify production print solutions which support business needs Strategizes with Account Executives to drive sales of production print software solutions such as a fiery controller, G7, variable data and other network integrations Supports Account Executives through standard and customized technical product presentations, demonstrations, workshops and seminars Clearly articulate features and differentiate solutions product offerings to audiences ranging from COs to engineers to convince about solutions technological superiority Develops relationships with prospects, customers, and sales teams Assists in the proposal and closing of the sale of solutions Installs and integrates solutions systems into the customer's network Resolves questions regarding solutions, services and training Provides technical support to end users Be a team player communicating with colleagues and other department members Improves customer's business workflow by use of business software offerings Builds rapport and elicit problem details from customers Identifies and learns appropriate software and hardware used and supported by the organization Utilize CRM (Customer Relationship Management) to plan meetings, appointments, weekly schedules, and to update and maintain customer contact information (i.e. addresses, email addresses, meeting notes, etc.) Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE

At least 3 years' experience in a print center or comparable environment. Bachelor's Degree and 2 years equivalent work experience

PREFERRED EDUCATION & EXPERIENCE

Technical Sales experience preferred At least 2 years' experience in a pre-sales, technical support, or IT consulting role working with enterprise software solutions

Preferred Certifications:

CompTIA Network+ CompTIA A+ CompTIA Security+ Fiery Certified Professional/Expert Certified Color Management Professional G7

Expert What We Offer:

Competitive base salary + uncapped commissions. Residual commission structure for long-term earning potential. Paid holidays.

Comprehensive benefits package including:

Medical, dental, and life insurance Short-term disability 401(k) with company match Career advancement opportunities in a growing, family-owned business. uB6d3ta1i9