Hiring Department Division of Information Technology Job Description This employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians. Employee will activate/deactivate/troubleshoot data port connections per service requests and incident reports. Employee will keep extensive documentation for phone line and data ports up to date. Process work tickets communicating with engineers, warehouse, technicians, and Networking department. This includes software instructions for engineers, equipment needed for customer, detailed installation instructions, network knowledge and billing creation. Other duties as assigned Employee will need to have the following attributes: great customer service skills, accuracy in work a must, knowledge in Microsoft applications, work well within a team and with other teams, self-motivated, quick to learn proprietary applications. Shift Monday - Friday, 7:30am - 4:00 pm Minimum Qualifications Bachelor's degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated. Bachelor's degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.

Anticipated Hiring Range Salary Range:

$19.25 - $22.00 Commensurate with experience

Grade:

GGS 009

University Title:

Telecom IT Analyst Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Sponsorship Information Employment visa sponsorship is not available for this position. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. 60677