System Administrator / Software Analyst Govcio

LLC - 3.6

St. Louis, MO Job Details Full-time $72,000 - $85,000 a year 22 hours ago Qualifications Customer follow-ups Post-sales product instruction Customer communication Network troubleshooting Content creation for technical audiences Microsoft Outlook Defect resolution root cause analysis Enterprise software Defect analysis Software implementation Secret Clearance Windows Incident Escalation Software installation User training (technical support) High school diploma or GED Task prioritization Desktop (troubleshooting support) Customer support ticket management DoD 8570 Desktop applications Microsoft Teams SharePoint Customer service knowledge base ServiceNow Root cause analysis IAT 9 years Online help documentation Senior level

Full Job Description Overview:

We are looking for a highly skilled System Administrator / Software Analyst to support our US Coast Guard (USCG) IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid position. This position focuses on providing technical support, diagnosing software and hardware issues, and maintaining system documentation to ensure operational readiness.

Responsibilities:

The System Administrator/Software Analyst will handle the technical administration, user support, and troubleshooting of enterprise systems.

Core responsibilities include:

Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions. Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. Report significant or recurring issues to higher-level support teams (Tier 3 or higher). Install and configure software, document internal procedures and FAQs. Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualifications:

High School with 9+ years (or commensurate experience) Required Skills and Experience Current DoD 8570 IAT Level I certification required. Proficiency in operating systems (Windows). Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite. Knowledge of EDMS and Active Directory. Knowledge of SharePoint. Ability to diagnose and resolve technical problems efficiently. Ability to follow previously defined troubleshooting processes. Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users. Patience and empathy to provide top-notch service and ensure user satisfaction. Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs). Ability to work independently and as part of a team.

Clearance Required:

Active Secret Clearance Preferred Skills and Experience Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments. Experience with SNOW (ServiceNow) and ticketing software is preferred.

Posted Salary Range:

USD $72,000.00 - USD $85,000.00 /Yr.