Posting Details

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Why does the job exist? The job exists to provide quality assurance testing and production application support to the NMCD end user community. The position is also assigned the duties of monitoring and resolving issues in the quality assurance ticketing queue. How does it get done? The job gets done by providing the review, testing and documentation of application functionality in both new and existing systems, answering emails and tickets submitted to the NMCD help desk ticketing system. The position provides support for production systems, troubleshooting, resolving and communicating with the NMCD user community. Specifically, the IT Quality Assurance Analyst II will: Verify correct functionality of software by testing and analyzing processes, applications, or services; Prepare test plans, test scenarios, test scripts, and will prepare and use test data based on these items; Conduct system testing, regression testing, stress testing, and/or other testing methodologies required by projects and coordinate with business analysts, developers and business Subject Matter Experts (SME's); Utilize help desk ticketing system to track and manage assigned production support tickets and artifacts. Who are the customers? The position provides support to the New Mexico Corrections Department Staff which consists of the Adult Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board. Ideal Candidate The position provides support to the New Mexico Corrections Department Staff which consists of the Adult Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board. Minimum Qualification Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in software programming, systems testing, or systems quality assurance (QA). Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. Employment Requirements Must possess and maintain a valid New Mexico Driver's License. Employment is subject to a pre-employment background investigation and is conditional pending results. Working Conditions Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Jerry Brinegar (505) 827-8605, or email: Jerry.

Brinegar@cd.nm.gov Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.