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IT Analyst IV - Technical Support
Career Insights for Technical Consultant / Analyst
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Scorecard
Based on Ohio data
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What they do
A Technical Consultant or Analyst provides information technology consulting services to businesses and organizations. Advises or manages installation or expansion of computer network systems; provides problem-solving assistance and staff training with new systems. May work independently or as part of a consulting team.
$93,885 / year median in Ohio
-7% projected decline
Job Description
IT Analyst IV - Technical Support#26-34704
$30.43-$34.07 per hour
Toronto, ON, Canada
Onsite
Job Description
Our client, a Bankingcompany, is looking for a IT Analyst IV - Technical Support for their Toronto, ON/Hybrid location.
Responsibilities:
Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.
Partner closely with stakeholders to improve production environment stability.
Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
Strong focus on problem determination including data gathering and analysis.
May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.
Provide quality service and solutions consistent with objectives and client requirements.
Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.
Provide expertise to other functional areas (technology, trends and processes).
Follow change management procedures. ensure proper testing, sign-off, monitoring.
Participate in disaster recovery planning (Define, Review, Test).
Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.
Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
Requirements:
We are looking for someone with diverse skills and background with PEGA Support to carry out broad range of operational activities ranging from troubleshooting, performance tuning, high availability, monitoring and capacity management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Must-have hard skills:
8+ years application support experience with PEGA
Good understanding of cloud infrastructure (Azure is preferred) and microservices.
Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
Strong understanding of SQL
Soft skills:
Strong communication skills - written and verbal
Strong problem-solving skills
Strong analytical skills
Nice-To-Have
PEGA certifications
Banking or financial institution experience