HR Service Center Specialist -

Workday & Employee Support Pay Rate:

$20-$25/hour

Location:

Malvern, PA 19355

Employment Type:

Full-Time Contract Duration:

6+ months, with potential for extension or conversion based on business needs

Schedule:

40 hours/week, Monday-Friday, with staggered hours between 7:00 AM and 7:00

PM EST Background Check:

Required Position Overview We are seeking an HR Service Center Specialist to provide Tier 1 support to employees through a centralized HR ticketing system. This role will serve as an important resource for employees with questions related to Workday, HR, Payroll, benefits, timekeeping, leave, PTO, policies, and HR self-service tools . This is not a traditional phone-based call center role . The majority of support will be provided through HR ServiceNow and email-based ticketing , making strong written communication, attention to detail, and customer service skills essential. The organization is launching a new HR ticketing system, creating an exciting opportunity for someone who enjoys problem-solving, working with HR technology, and helping employees navigate HR processes and systems. Key ResponsibilitiesEmployee Support & Case Resolution Serve as a first point of contact for employee HR and Payroll questions submitted through the HR ServiceNow ticketing system. Provide Tier 1 support for questions related to: Workday navigation, tasks, and transactions Payroll and timekeeping PTO and leave of absence HR policies and procedures HR systems and employee self-service tools Benefits and employee programs Research and resolve routine employee questions using established procedures, knowledge articles, and available resources. Provide clear, professional, accurate, and customer-focused responses through written communication. Promote employee self-service by directing employees to appropriate tools, resources, and knowledge articles. Ticket Management & Escalation Accurately document, categorize, prioritize, and track employee cases in HR ServiceNow. Assess the severity and complexity of requests and determine the appropriate course of action. Resolve routine and transactional inquiries independently when procedures and resources are available. Escalate complex or non-standard issues to the appropriate Tier 2 team or subject matter expert. Monitor open cases and follow up as needed to ensure timely resolution within established service-level agreements (SLAs). Maintain accurate case documentation throughout the resolution process. Knowledge Management & Process Support Use HR knowledge articles, standard operating procedures, and other resources to research and resolve employee inquiries. Help identify gaps or inaccuracies in existing knowledge articles. Partner with HR subject matter experts to support updates and maintenance of HR and Payroll documentation. Follow established HR processes, procedures, and service standards to ensure a consistent employee experience. What We're Looking For Previous experience supporting employees or customers in an

HR, HRIS, HR

Service Center, or HR operations environment . Experience working with Workday and/or providing Workday support. Experience with ServiceNow, HR ServiceNow, or another HR ticketing/case management system . Strong written and email communication skills. Excellent attention to detail and organizational skills. Ability to troubleshoot routine questions, research information, and determine when escalation is appropriate. Customer-focused approach with the ability to communicate professionally with employees at all levels. Ability to manage multiple tickets and priorities while meeting established SLAs. Ability to work a full-time, 40-hour schedule with staggered hours between 7:00 AM and 7:00 PM EST , including potential evening support as business needs require. Ability to commit to a 6+ month contract assignment , with potential for extension or conversion based on business needs. Why This Opportunity? This is a great opportunity for an HR professional or HRIS support specialist who enjoys helping employees, solving HR-related issues, and working with HR technology . You will play a key role in supporting employees as the organization implements a new HR ticketing experience and helping ensure questions are resolved accurately, efficiently, and professionally. #CNX200

Pay:

$20.00 - $25.00 per hour

Work Location:

In person