Position range in Grafton County $62k

•$115k Per Year IT Analyst

Dartmouth Health

Occupation:

Computer and Mathematical Occupations

Location:

Lebanon, NH

•03766

Job Type:

Full Time (30 Hours or More)

Posted:

09/17/2026

Positions available: 1

Source:

Dartmouth Health

Web Site:

www.dartmouth-health.org

Job #: jo_2021210620

Job Requirements and Properties Work Onsite

Full Time Schedule

Full Time

Job Description

. Overview A frontline support professional who provides end-user support, both over the phone and in person, for software and hardware issues related to medical image sharing and distribution. Receives, documents, and handles tickets. Responsible for providing information, attempting first call resolution, triaging and escalating requests for complex imaging request issues appropriately. Able to work as part of a team.

Responsibilities Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues on moderately complex workflows and/or processes. Documents accurate assessment, analyzes, effectively troubleshoots and resolves or appropriately escalates issues. May monitor team work queues and takes ownership of tickets according to priority and daily assignments. Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support. Responsible for obtaining pertinent information for ticket creation and providing a customer friendly resolution. May provide analysis functions in support of special projects. Maintain proficiency with tools necessary to the role, including current software platform for ticket and problem management. Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines. Networks and collaborates with other IS teams. May present information in small group settings (informal presentations). Communicates the status of open problems or issues to all concerned parties. May manage single-person projects as assigned, using proscribed workflows from inception through completion. Performs other duties as required or assigned

Qualifications High school diploma or equivalent preferred

Required Licensure/Certifications

•None

Remote:

Hybrid Remote Area of Interest:

Information Systems/Technology Pay Range:

$21.72/Hr.

•$33.67/Hr.

FTE/Hours per pay period:

1.00

•1.00

•40 hrs/week

Shift:

Night Job ID:

41681

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers Dartmouth Health is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may contact talentacquisition@hitchcock.org for assistance.