Jr IT Services Analyst

Jr IT Services Analyst IT Services AnalystBaltimore, MD; Washington, DC; Philadelphia, PA; Chicago, ILHybrid Remote12-

Month Contract-to-HireCompensation:

$35-$40/hr

ABOUT THE

ROLEJoin the Corporate & Commercial Platforms team at a leading Fortune 100 Energy client as an IT Services Analyst, supporting the Oracle Customer Care & Billing (CC&B) platform with a focus on Credit & Collections. This hybrid, 12-month contract-to-hire position is part of Brooksource's Elevate Program, designed for early-career professionals seeking technical and professional growth in a collaborative, high-impact environment. You will facilitate and drive work across three operating companies (OpCos), ensuring priorities are executed efficiently and roadblocks are removed across both business and technical teams. With the CC&B platform recently implemented, you will play a key role in its stabilization and enhancement phase, performing analysis, ensuring tasks progress from intake through completion, and supporting mission-critical applications. The Elevate Program offers mentorship, technical training, exposure to enterprise-level systems, and seamless transition to a full-time role.

WHAT YOU'LL DO

• Facilitate and drive work tasks across three operating companies, ensuring alignment and timely delivery
• Perform triage and analysis of incoming work, identifying priorities and next steps
• Identify and help resolve roadblocks, such as unclear requirements, vendor dependencies, or prioritization conflicts
• Collaborate with business stakeholders to clarify requirements and translate them into actionable tasks
• Write and execute SQL queries to analyze issues and support decision-making
• Support Credit & Collections initiatives within the Oracle CC&B platform
• Partner with development teams and vendors to ensure work is progressing as expected
• Track and communicate status updates, risks, and dependencies to relevant stakeholders
• Contribute to continuous improvement of processes and workflows
• Build foundational knowledge of utility operations and service territories

WHAT YOU BRING

• Bachelor's degree in Information Technology, Computer Information Systems, or related field
• At least 2 years of experience in a Technical Business Analyst, IT Analyst, or similar role with IT fundamentals
• Experience gathering requirements and translating them into technical problem statements
• Basic SQL skills (writing queries, joins, filtering, data analysis)
• Exposure to relational databases (Oracle preferred)
• Familiarity with software development concepts (Java or similar preferred)
• Understanding of Agile methodologies (Scrum, Kanban, etc.)
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills, with the ability to translate technical concepts to business stakeholders
• Ability to work cross-functionally and manage competing priorities

Bonus:

Exposure to Oracle CC&B or similar billing platforms

Bonus:

Understanding of Meter-to-Cash processes (billing, payments, credit/collections)

Bonus:

Familiarity with Groovy or scripting languages

Bonus:

Experience working with multiple stakeholders across business units

WHAT'S IN IT FOR YOU

• A welcoming, team environment with the opportunity to work for a Fortune 100 company
• Health, Dental, and Vision benefits, weekly pay, holiday paid time off, and sick leave through Eight Eleven Group
• Participation in the Elevate Program, offering 12 months of technical training, upskilling, professional development, and exposure to upper leadership
• Mentorship and hands-on experience with enterprise-level, mission-critical applications
• Support for a seamless transition to a full-time position upon successful completion of the program
• Equal employment opportunities (EEO) provided to all employees and applicants, in accordance with applicable federal, state, and local laws

Disclaimer:

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.