Senior/Technical Consultant

Location

: Cocoa, FL

Experience

: 6 - 8 Years

Apply By

: 30th October 2026

Job Description

Must Have Technical/Functional Skills

ServiceNow

ITSM / ITAM / ITOM / CSM

/ FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
  
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  
• Understanding customer business requirements and convert to functional requirements
  
• Responsible for reviewing requirements for accurate estimation
  
• Experienced in leading at least a couple of Implementation projects in

ITSM / ITAM / ITOM / CSM / FSM

area and one complete Implementation lifecycle for ServiceNow

• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  
• Review, and do proactive analyze and resolve application issues as needed
  
• Mentor and share technical knowledge/guidance to team
  
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  
• Should possess good knowledge in Agile/Scrum methodology
  Behavioral competency
  
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
  
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  
• Excellent team management skills to manage the project team and members
  
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
  Good to have
  
• Experience in ServiceNow custom application design and development
  
• Evaluate the tool stability and performance and provide recommendations
  
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
  
• Preferred to have ServiceNow Implementation Specialist certification
  
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
  Generic Managerial Skills, If any
  ServiceNow

CSA, CAD

certifications

Location:

Remote

Salary Range:

$120,000-$180,000 a year.

#LI-CM2

Location

Cocoa, FL

Function

TECHNOLOGY

Role

Functional Consultant

ID

434610

Skills

CAD/CAE | Service Now

Salary Range

$120,000 - $180,000