We are looking for an IT Analyst to support day-to-day technology operations for a non-profit organization in North Charleston, South Carolina. This is a Contract position expected to run for 2 months, providing onsite coverage while the organization completes its permanent hiring process. The person in this role will help maintain a reliable user support environment, assist with digital platform access and roster administration, and ensure a smooth handoff of responsibilities during a staff transition.

Responsibilities:

• Provide onsite IT support for staff by resolving desktop, Windows, and general technical issues in a timely manner.
• Manage service desk requests, prioritize incoming incidents, and communicate updates clearly to end users.
• Administer user access and account-related tasks within Active Directory and other organization-approved systems.
• Maintain and update rosters for digital platforms to help ensure accurate user access and system availability.
• Troubleshoot hardware, software, and workstation problems across Microsoft Windows environments.
• Capture and transfer operational knowledge from the departing team member to support continuity during the interim period.
• Serve as the primary local technology contact for the campus and coordinate support needs with internal stakeholders.
• Document recurring issues, support activities, and resolutions to strengthen ongoing IT operations.