Associate Analyst, End User Support

• This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St. Petersburg, FL, Southfield, MI or Memphis, TN, office.
• _Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future._
• What You'll Do
• As an Associate Analyst, you'll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly. Whether it's troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you'll be a key player in creating a seamless tech experience.

• Your Day-to-Day:

• + Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.

+ Respond to escalated support tickets and service requests with speed and precision. + Translate tech-speak into plain English for non-technical users. + Keep detailed records of support activity in our ticketing system. + Share insights and trends to improve our knowledge base and support strategy. + Test new tools and software releases and contribute to cross-functional projects. + Support mobile devices, business apps, and security tools. + Perform advanced hardware diagnostics and manage warranty processes. + Communicate system issues clearly to users and leadership. + Participate in on-call rotations and occasional off-hours support.

• What You Bring

• Tech Know-How:

• + Strong experience with Windows OS, mobile platforms, networking, and enterprise software. + Familiarity with business and financial services applications is a plus. + Solid understanding of security tools and best practices.
• Professional Attributes for Success
• + Clear communicator who can simplify complex tech for any audience. + Analytical thinker who can spot patterns and solve problems fast. + Time management pro who thrives under pressure. + Customer-first mindset with a passion for delivering top-tier service. + Self-starter who takes initiative and owns outcomes.
• Your Background
• + 2-3 years in a technical helpdesk or IT support role. + Bonus points for certifications (CompTIA, Microsoft, etc.).
• Why Join Us?
• You won't just be fixing tech - you'll be empowering people.

You'll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you're ready to level up your support game, we want to hear from you.