IT Department Operations Analyst

IT Department Operations Analyst UT Southwestern - 3.8 Dallas, TX Job Details Full-time 17 hours ago Benefits Paid parental leave Paid holidays Health insurance Tuition reimbursement Paid time off Parental leave Loan forgiveness Childcare Qualifications Microsoft Word Visio Full Job Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under supervision of Operations Manager to support the analysis and ongoing monitoring of business processes and systems, helping to determine optimum operational levels and solutions to maximize efficiency. The Department Operations Analyst will provide IR operational support by coordinating administrative, technical, and process-driven activities to keep daily operations running smoothly. Analyze IR workflows and recommend improvements to efficiency, compliance, consistency, and service delivery, serving as liaison between department leadership, IR, finance, and central administrative teams. Coordinate department computer hardware procurement; review and validate requests; obtain quotes; place orders; track delivery; and ensure compliance with Internal Medicine, IT, security, approval, and budget standards. Advise faculty and staff on role-appropriate hardware. Manage IT assets by maintaining inventories, tracking asset lifecycles, reassignments, recovery, refresh, and retirement in accordance with institutional and data protection policies. Prepare inventory and procurement reports, document standard operating procedures, and maintain records supporting transparency and continuity.

BENEFITS UT

Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education Bachelor's Degree in Business, management information systems, or related field Experience 1 year of applicable experience with Proficiency in MS Word, Excel, and Visio Experience may be considered in lieu of degree. Preferred Experience Experience in business operations, analysis or information systems

JOB DUTIES

Analyzes and coordinates approval of departmental contracts for goods and services to ensure: (a) compliance with University and departmental policies and procedures; (b) thorough record-keeping; and (c) that business terms and conditions support favorable outcomes for the University. Monitors departmental activities against multi-year strategic sourcing plan; recommends timelines for RFPs; assists departmental leadership with development of sourcing intake documents, including detailed scopes of work and comprehensive bidder questionnaires. Develops and analyzes operational reports from the department's project management and/or request tracking system(s). Monitors and tests existing operations activities processes to ensure completeness of the system of internal controls. Documents business processes, identifies and presents operational process improvement opportunities to supervisor. Develops, tests, and documents business improvement plans. Supports implementation. Manages library of departmental standard operating procedures, which will include testing, completion of or coordination of updates, and creation of new SOPs to close gaps in documentation. Creates and/or updates operational communications plans and training documentation. Assists with coordinating multiple projects concurrently. Assists or completes data collection, aggregation, and analysis. Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.